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No Coverage in Puerto Rico

If you are Verizon user traveling to Puerto Rico, you will not have cellular service. I'm in the most populated city, San Juan. I've only been able to text, use data, etc when I have access to my hotel's wifi. T-mobile and AT&T users have strong coverage without additional fees. I contacted Vetixon prior to my trip and they ensured me I would not have additional roaming charges and that coverage would be strong. Verizon cellular coverage maps indicate that coverage is strong throughout much of the island. This is inaccurate. Your phone will indicate that you have "Exteneded" coverage (essentially you are borrowing service from another provider), but you will not have service.

Comments

timlank1

I can 100% confirm the accuracy of Douglas4's experience.

Please see the details of my experience here:

https://community.verizonwireless.com/message/1401663#1401663

Douglas4 - can you provide the Device & plan that you were attempting to use in San Juan?

KIDTECH1

I AM WRITING IN ALL CAPS IN HOPES THAT SOMEONE AT VERIZON NOTICES.

I AM CURRENTLY IN PUERTO RICO WITH A SAMSUNG GALAXY S7 EDGE AND NOT ABLE TO GET ANY DATA CONNECTION. I DO HAVE CELL COVERAGE AND TEXT (BOTH THESE SERVICES RIDE OVER CELL). I'VE CALLED CUSTOMER SERVICE WHEN TROUGH ALL MY SETTING I'VE EVEN RECEIVED MY LASTEST OTA UPDATE OVER WI-FI AND MY PHONE WILL NOT CONNECT FOR DATA SERVICE. ALL I SEE IS A 3G CONNECTION BUT IT IS GRAYED OUT. THIS MEANS THAT A FULL CONNECTION IS NOT REGISTERING. VERIZON IS NOT CORRECT AND I WILL FILE A CLASS ACTION LAWSUIT BASED ON FALSE SERVICE INFORMATION TO THE CUSTOMER.

Glad to know I am not the only one with this issue!

BaysideLucas

I've spoken to 7 Verizon reps, either in person or on the phone. Each has a different answer for Verizon coverage in Puerto Rico. I will be there for 2 weeks in February 2017, and am already a bit frantic over being without access. Same happened last year, and the explanations were equally varied. Why can't Verizon provide me with an accurate answer? All I need is TALK service to make and receive calls.

Ann154

International Travel Plan | Verizon Wireless

Ann154

More specifically see https://ss7.vzw.com/is/content/VerizonWireless/available-international-travel-services.pdf

pherson

A class action for service that isn't guaranteed outside the US. Interesting.

Weth

It is still domestic rates, but you need an international capable phone. CDMA basic phone won't work.

CURHOW4

I'm in PR now and me and my daughter's phone works perfectly. I have the LG V20 and she has the S7. Right now in Old San Juan with 4 bars of LTE. Did any of you turn on roaming. I bet none of you did

K_A_R_L

Thank you.

Going to PR next week, and was getting worried...

elydoug

Of course, Puerto Rico is not international as it is in the US...

rox5

I confirm that in July of 2019 we had the same issue with NOT HAVING THE VERIZON SERVICE during the trip to Puerto Rico. It involved multiple phones with different plans so it is not related to the phone model, Verizon plan or the town on the iseland. We weren't able to use the navigator while traveling, it was horrific. The only person who had no issues with phone or data connectivity was the one who had Cricket. Note, I'm not affiliated with Cricket. Still using Verizon as in my area of US it's coverage is better than of ATT. Just an advise to those traveling to PR.

VZ_Donna

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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