Pantech UML290 WMC2002 error

Had a user bring in his laptop that has been working finefor a couple of months with aPantech UML290. Friday it would not connect and it now gets a WMC2002 error. I am not able to find any info on this error.

Any ideas or pointers on how to solve this one?

Laptop stats;

IBM Lenovo R61

Win XP SP3

Accepted answers

DionM_VZW

Thanks! I also got your personal message and replied. Please have a look at it and let me know. Thanks!

All comments

willzzz99

Uninstall VZAccess completely and all iterations of it.

Install the latest VZAccess for the card from http://www.vzam.net.

It should work now, if it prompts you to do a firmware update, DO IT, then reboot when it tells you to.

Even when all set and done reboot the computer and it will work fine.

zoso20

Did all that and rebooted and I am still getting the same error.

willzzz99

Do a SIM card reset as it will FORCE it to redo all the settings fresh from the VZW network.

Shut-off computer. Take USB modem out. Remove SIM card physically. Wait 10 seconds. Put it back in. Put modem back into computer. Boot computer.

zoso20

still getting the same error after the force reset

DionM_VZW

Great troubleshooting, community members! Zoso20, if this hasn't been fixed yet, please send me a personal message with your name and phone number. Thanks!

rcleveland

I work for a Non-Profit, and they just got a bunch of these.

The very first one I tried to install keeps giving this error message no matter what I do.

Have un-installed, re-installed, sim remove and re-insert, nothing.

Have changed USB ports, did the firmware update (on very first install, has not asked about it again).

Odd thing is, that there is now a network port accociated with it, and it keeps going into a disabled state.

It is getting really annoying.

I have about 10-15 of these yet to install on other systems, and if a solid solution is not available I am going to recommend they just return all of them and keep the 3G cards we have now.

I am not impressed so far with this card.

DionM_VZW

Thanks! I also got your personal message and replied. Please have a look at it and let me know. Thanks!

dsm382

I just tried everything i see here and it fixed the first error message but now i have this one the WMC2002

how do i get past it ?

tdrknt1

Not sure if this will help or not. Recently working on a customers computer Windows Xp sp3 would get error 2114 connection error with the pantech ulm290. This was solved once I went to My computer then to Program files then to to verizon folder to the firmware folder click on the .exe firmware upgrade. After this was done the drive installed on reboot and connected fine to the internet. Hope this helps... .

DionM_VZW

I believe that does help! Thanks for sharing, tdrknt1!

sbchung611

Good afternoon Dion!

Would I also be able to PM you check my activation? I am receiving this same error but I'm unsure of the activation status. Thanks!

DionM_VZW

sbchung611 wrote:
Good afternoon Dion!

Would I also be able to PM you check my activation? I am receiving this same error but I'm unsure of the activation status. Thanks!

Hi sbchung611! I would welcome a PM!

toughbook

Just think about all the people that come on to this forum and scream and yell that it's all Verizon's fault that the modem does not work and come to find out it's on there end! At least the members in this thread are man enough to admit that it was there end. God forbid some come on here and say anything positive.

Here is my speedtest reading that is pretty much consistant all day long.

http://speedtest.net/result/1418682460.png

jamiechan0723

I am an Indirect Agent for Verizon wireless. This fixed the problem I was having and I really appreciate you posting.

pompdcop

Pls let me know if you find an effective remedy for your problem. It appears that I am having the same problem, despite having uninstalled and re-installed drivers, forced reset of sim card...nothing seems to work. The problem has grown steadily worse over the course of several weeks. Suspect problem with drivers, but unsure how to troubleshoot or isolate the problem. Continue to get a "network cable unplugged" msg on attempting to connect, followed immediately by the VZW WMC2002 error code. Would appreciate any advice...

Jim

dmc271

If you're using Windows 7, then I recommend not even using Verizon Access Manager and instead using the new "Windows 7 Mobile Broadband" feature.

First, you'll need to install the latest version of Verizon Access Manager and the latest firmware update for the UML290 (.248). Then, after these are installed, reboot your computer. After that, you won't ever have to launch Verizon Access Manager to connect to the Verizon data network. Instead, the Verizon data network will appear in your list of "Available Networks" in Windows, just like it would if it were a regular WiFi network. To connect, just select the Verizon data network and click "Connect." (You can even have Windows connect automatically, if desired.)

I've found this feature to be much less buggy than Verizon Access Manager. The main requirement, however, is Windows 7.

CitYteCh81003

Hi - I just received 2 of these USB modems for some laptops I am working on. I changed them both to 3G. One of them seems to work great. The other I keep getting the wmc2002 error. I have tried uninstalling and reinstalling the driver. I have tried the hard SIM reset by taking the SIM card out for 30 sec. and I am still getting the error.

The only thing I haven't tried is updating the firmware, It seems like there were mixed responses to that attempt in that some it fixed and some made things worse.

Any assistance would be awesome.