Hi! My account is showing a 146.95$ past due balance that has been “rolling over” for a few months now according to all the customer service representatives I’ve been in contact with, but the balance just appeared on my account a week ago. Today is Wednesday 23rd, December, 2020. I cannot track the source of this unpaid balance, as far as I can see on my Verizon payment history and my personal bank account, all payments have been made fully and even your representative cannot track down where I missed the payment, but they all agreed that I have to pay for it. I spent over 5 hours today texting back and forth with a live agent who was of no help at all and when I finally got a real, living, talking human being on the phone, I was given the P.o. box address to get in contact with the Correspondence Team because nobody has access to this information but them.
