Poor 3G/4G coverage in my neighborhood 93109

Hi, I want to report poor coverage at my house and in my neighborhood. We can never get 3G/4G at home even though the coverage map shows we are covered. We usually get 1x coverage and constantly drop calls. Neighbors in the area who are also Verizon Wireless customers report the same issues. Our zip code is 93109 and I'm personally using a Motorola Moto-x phone. AT&T users in our neighborhood report great coverage. Is there any way to get this addressed?

Accepted answers

Verizon_Support

Thanks for keeping us posted jbinsb! I do show service opportunities in the area as mentioned. Our engineers are aware of the issues and do monitor these areas from time to time. Have you ever considered the utilization of a Network Extender to improve your indoor coverage http://vz.to/18OsD8A? Please keep us posted, thanks!

MatthewS_VZW

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All comments

Verizon_Support

jbinsb,

Let's look further into this! Does this only happen inside the homes in your neighborhood? Is service ok outdoors? Did this just begin? For 3G devices try dialing *228 send option 2 and for 4G device try powering off and removing/inserting the sim and test. Please share. Thank you.

TominqueBo_VZW

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jbinsb

Hi,

It does not happen only inside the houses, I would say service is a little better outside but it is still bad and dropped calls or cutting in and out still happens frequently. Trying to use the 3g/4g for data is also problematic. It's rare if we get a 4g signal. This has been happening for quite sometime but just recently seems to have gotten much worse over the last several months. I have tried the *228 and it did not improve. Ourselves and our neighbors all have 4g phones so I will ask them to try powering off, removing and re-inserting the sim card and I will do the same. I will report back the results here after we have all tried this..

Thanks for your help.

-Jon

jbinsb

Update

*228 does not work on my moto x at my house, all I get is "call not sent". I misspoke above when I said I had tried it here and it did not improve. I removed the sim card and re-inserted the sim card while in the house. When I powered the phone back up I could not get service until I went out in the front yard and then I got 1x with 1 bar.

Look forward to finding a solution for this so we can use our phones normally while at home.

Thanks,

-Jon

Verizon_Support

Thanks for the additional details jbinsb. Please be aware we do not recommend dialing *228 for 4G devices, such as the Moto X. The roaming update by phone is only used for 3G devices. Based on your description, the issue sounds location based versus equipment. We're not reporting known issues in your home zip. It sounds like you are experiencing interference from the homes and topography in your neighborhood. How long have you been experiencing these difficulties? Did you move recently?

JonathanK_VZW

VZWSupport

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