Poor Coverage

The coverage map shows 5g and with no degradation...I literally cant hold a phone call for more than 5 minutes - and it drops. My 12 Pro Max shows one bar of service as did my XS Max prior to the upgrade of phones. So frustrated, we live in a highly populous area in castle pines. HELP VERIZON...we have 8 lines of service, we don't want to cancel. My neighbors say the same thing.

Accepted answers

dmwing

thanks. tapadero and ocaso, castle pines, co 80108

All comments

9wood

Many have reported same issue past few weeks seems no real help or answer from verizon except one of there replies stated as long as you have one bar they find no problem other than that get scripted reply and claim no outages etc

dmwing

Thanks for the reply 9wood, the problem is its one bar to none vs one bar to two. It drops on every call.

vzw_customer_support

@dmwing

We never want you to be without a reliable wireless connection to our 4G and new 5G network. I'm sorry if this hasn't been your experience with our service in your area lately, and we definitely don't want to lose you as a loyal customer over this. I'd love to help.

Where exactly are you experiencing this service issue (nearest cross streets, city, state, and zip code)? When did this problem with your service start?

AnthonyTa_VZW

dmwing

thanks. tapadero and ocaso, castle pines, co 80108

dmwing

sorry hit correct answer, this has been the case for a long time (years)

9wood

I have same situation but so far not received any help or beyond the trouble shooting steps that do not help

vzw_customer_support

We want to ensure you get the assistance you need, dmwing. What announcement do you hear when dialing #832?

CheyenneS_VZW

vzw_customer_support

dmwing, can you provide the location information as requested?

dmwing

Tapadero Way and a ocaso drive in Castle Pines Colorado

feathers556

I'm having the same problem. After having fair coverage for the last 5 or 6 years, we suddenly lost 4g here. All devices have the problem. The only response I get is it's not an optimal area. Then why did we have 4g up until 3 weeks ago? I'm very frustrated by this and also by the lack of response. I realize we can't expect super coverage here, but all I want is our 4g back. Can't someone at least explain why this has happened?

9wood

Past few weeks many have the same issue myself included but all that comes from Verizon is scripted non answer reply no help or anything beyond that I got a repeat private message probably ten for various issues want me to authenticate account nothing else just get ignored one rep said recently having one bar is good in a non scripted reply

vzw_customer_support

We are sorry to hear about the issues in the area. Verizon Wireless is always working to provide the best and most service in all locations. We understand service worked here great, but in the past 4-6 years, many new customers may get service, new buildings may be on the way, and others being built, foliage can increase, and changes around the tower can occur. These call all affect how the signal travels. Did you try all troubleshooting with us? Please meet us in a Private Note and we can go over everything with you.
JavierD_VZW

vzw_customer_support

If you are having issues or concerns, we are here to assist. We are here to partner with you to find a resolution. Some issues must be done in private for your privacy and security. Some can be done in a public forum. - ErichC_VZW

dmwing

Nope, older neighborhood, same buildings, same tower, same trees, same distance. How is it one rep can confirm there are service issues while another says there isnt? Why doesn’t Verizon send some to my house and I can show you how bad it is. I can drive you around the neighborhood and show you all other dead spots.

Dexterchumston

Says the test call has been successful but every other call I’ve had has not been good. Two of them have been to customer service numbers of banks so cannot be the other cell service.

Phil400

I have recently noticed a significant cell service degradation in area code 08502 in NJ. My family has 5 verizon phones and all of us have noticed that service is spotty with calls breaking up. when heading out the data service is somethings not there when you go to use Google maps. In my house I only get service if wifi calling is enabled. As the premium service this needs to be fixed. It is not the phones as they are regularly upgraded.

[Deleted User]

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