Verizon Wireless service doesn't work on weekends, especially holiday weekends. It's not just a nuisance (lack of streaming entertainment), it's a danger when simple phone calls are often impossible.
Woodhaven has 6000+ lots which means it easily becomes the largest concentration of people in the are on weekends. Please do something to increase the bandwidth at towers in the area. I guarantee if you fix this issue thousands of customers on other carriers will switch.
Same here
Same! I would like my elderly parents to be able to contact me on the weekends. Its been terrible.
We have the same issue. Actually switch from Sprint when T-Mobile bought them because T-Mobile loses data at the gate. I am really disappointed. Please Verizon help us all out!!! Woodhaven Lake is actually concerned the largest populated area in Lee County Illinois on holiday weekends!!!!
Ditto! Switched to Verizon cause "it's the only one that works" and then I couldn't get Verizon to work! Rep just now told me it's cause the trees
I’d like to improve service at Woodhaven Lakes. I could not use any smart phone features over the weekend
100% agree. Switched to Verizon recently and saw coverage, but in heavy times does not work.
I too am very disappointed with the lack of reception at Woodhaven lakes. I rely on being able to use my phone and mobile jet pack for business purposes. Service is non existent on Holiday weekends and even regular weekends depend g on how many folks are in the community. This is unacceptable from an emery standpoint as well. Please help us get this fixed. We pay for the service and you are not delivering.
Same issue, please install new tower to allow more bandwidth for your customer base major issue please correct Verizon.
We experience the same issue. Verizon has horrible reception at Woodhaven Lakes in Sublette. It used to be great a few years ago and now it’s terrible. Slow, and just plain unusable.
please improve the coverage in this area.
We have the same problem, even on week-ends when the park isn't busy. Verizon, please increase the bandwidth so we can stay connected. Patti and Bill
Thanks so much or reaching out to us, yoyo8! We always want you to have the best possible experience with your service in 61367, and I'm here to help you. Tell me, is data the only issue, or do you have issues with voice calls and text messaging too? When did this begin for you?
-Jordan
nateo44,
I can definitely understand why you would be frustrated to experience service issues in your area! Do you notice that the service is worse on weekends, and improves during the week? Do you have trouble with data only, or with calls and texts as well?
-Michelle
Good day, Mpappas61354. Our only goal is to provide you with the best wireless service and an excellent experience. We understand that you have some coverage concerns, what specific service (calls, text messages, data) is impacted, and how?
When did the service issue start?
Do you experience this service issue in a specific location (home, office, school, other), or during specific times?
-Antonio
We know how important it is to stay in touch with your parents, spadulo. Let’s look into this issue and get some additional information. When did you start experiencing this problem? Is this issue happening outdoors or indoors?
-Gerson
Oh, no! We can most certainly understand the need to stay connected. We're here to help. For clarity, are other services affected (calls/text messages)? What do you hear/see when you attempt to place a call, send a text & use data? How far do you have to travel before your service improves?
-Kia
As a valued customer, we certainly don't want you to regret your decision to switch to Verizon. Your service concerns are our concerns too, and we're here to help.
Can you tell us more about the service issues you're experiencing in the 61367 zip code area? Which of your services is being affected? (e.g., calls, text, web browsing, etc.) How long has this been happening? Is this happening indoors, outdoors, or both?
I know we can help. Let's work together.
-Robert C.
This is mainly a data issue for me, but occasionally with calls as well. Texting is often delayed in delivery.
Thank you for bringing this to our attention Rbholke. We are concerned to learn that you are having this experience with your service and we are here to help. When did you first begin to notice a change in service in this specific area? How far away do you have to be before the service improves on your cellphone?
-Candice
Hello Tmoberly, we're concerned to learn that you're having issues with your service, and we'd love to help! Are you currently at the problem location?
~Baldo
Hello yoyo8! We're sorry to read that you're having trouble with the service, and we're happy to help. Is the issue only in this area? How far do you need to go for the service to improve? When did the issue start?
~Aaron
Terrible service I'm the world largest campground of 6000 sites, please add towers and fix this issue so we can use the service we are paying for.
Hello Aaron:
I see that several reps like you responded to the dozens of complaints in this thread.
But, besides asking a few additional questions, I don't see any progress.
This is a gated campground community. Data and voice demand on an average weekday (prob several hundred people on premises) is likely low and service is actually pretty good.
Our population swells on weekends (probably several thousand people on premises) and on holiday/summer weekends our population increases significantly (probably 10,000+ residents and visitors on premises).
Can we escalate this issue!?
Our service often goes from good to non-existent.
