How do you switch the primary number on your account? Switching from one number to another on the same plan?
You must call Customer Care at *611 from your mobile or 800-922-0204, option 4 and then option 5 to speak to a representative. That's not something that can be done online.
Why do you wan to do this? Before changing your primary number. Some things for you to consider. The New Every Two discount will be reset. If you have reached your NE2 upgrade date or it's soon approaching, you will loose that discount and your NE2 date will be reset on the new primary line.
Changing your primary line can cause pro-rated charges, and allowances for minutes and messaging plans. You may get just a partial allowance of your plan which could cause overages, Also, your bill will not look neat. So if you are going to do this, then have VZW make the change effective on the first day of your billing cycle to avoid pro-rations.
I want to swtich to a different family share plan with someone else. I was listed as the primary number when I shouldn't of been and now I was told by a customer service representative that I would have to change the primary number to another number on my account before this can be done. They told me that I can do it online.
Also I will be using my discount to buy a new phone once I switch plans. So your saying this will be null and void if I change plans? These are none of the things the VZW representative said to me when I asked him these questions. He said that I would not incur any charges. Also why would I lose these privileges if I am remaining with Verizon? They said these things wouldn't matter.
ktwelts wrote: I want to swtich to a different family share plan with someone else. I was listed as the primary number when I shouldn't of been and now I was told by a customer service representative that I would have to change the primary number to another number on my account before this can be done. They told me that I can do it online.
Okay, so it sounds like you want to do a couple of things: 1.) transfer liability of your line to another account and 2.) the remaining line on the account your leaving needs changed from a secondary line, which it is currently, to a primary line.
First of all, whatever that rep told you about changing primary lines on My Verizon, that information was wrong. It can't be done online. It's too confusing for customers because of the possible adverse billing impact VZW does not give that functionality to its customers.
When your line goes off the account, will there still be two or more lines left on the account you are leaving? Because if there is only one line left, then it can't be a primary, because share plans require two lines or more. That remaining/orphan line needs changed to a single line plan. Again, that's not something you can do online.
Only the account owner (AO) can give permission to release the line. VZW Care will need to get the verbal okay from the AO of the account you are leaving and the verbal okay of the AO of the account you are joining. Once call can take care of everything you need if you VZW can reach all parties. You wil be transferred to a special department within VZW that handles the transfer of liability. They can make all the changes needed to make it happen.
ktwelts wrote: Also I will be using my discount to buy a new phone once I switch plans. So your saying this will be null and void if I change plans? These are none of the things the VZW representative said to me when I asked him these questions. He said that I would not incur any charges. Also why would I lose these privileges if I am remaining with Verizon? They said these things wouldn't matter.
Your upgrade eligibility date for a discounted phone won't change. However, if your line currently gets an extra NE2 discount, you will loose the extra discount if you don't use it before the transfer of your line to the other account. Any time the primary is changed, the New Every Two clock is reset -- the NE2 discount doesn't carryove to the next account, it's reset.
There is no charge for an assumption of liability (AOL).
There are currently three lines on my present account. They will remain a family share plan. Once the primary line gets settled I will have my account owner submit an AOL. They told me I would then have 30 days, but I will do it immediately. My new account owner will then call and pick up my line. Now what are these fees you are talking about. Do I have to wait until the end of a billing cycle? Will I lose my ability to upgrade my phone?
