Problems getting new service from Verizon due to Fraud department

Question

Same exact thing happened too me today...freaked me out. would give me not information and Fraud rep hung up on me.

I guess this is how they tell people they don't want them as a customer.  Weird as I paid an outstanding balance I forgot about over $500 just to get to application, they had no  problem taking that, then approved me, signed all documents, took more money, than cancelled the order based on my drivers license.  Guess I got to find some other carrier.

This was a nightmare.

Verizon_Support · Accepted Answer

As a valued customer, your concerns are our concerns too and we'd regret losing you as our customer. We're here to assist you in any way we can, so let's work together. I'm confident that our Fraud Prevention Team wouldn't deliberately hang up on you and I apologize for your inconvenience. We're sorry to hear that your order was canceled and we'd like to help investigate this matter. Since we will need specific details from you, please check your Inbox as we’ve sent a Private Message to you regarding this topic:

http://spr.ly/6601GsUjF

- RobertC_VZW