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Prorated data allowance with no notification

Let me just start off saying I am in college, so I am over 2 hours away from my parents, the owners of our family account. We are on a family minutes plan and I am the only smartphone, with my own 2GB tiered allowance.

My dad had to add himself to the family plan today because his work is no longer providing their cell phones. No big deal, he gets a discount through Verizon for working for them, so they switched the account ownership to his name when they added him to the plan. I was out and about as they were doing this searching for a new house to live in next semester, using my phone's GPS (on 3G) to figure out where I was going. All of the sudden, I get a text saying I had gone over my prorated allowance. I immediately shut off my GPS and went back to campus where I have wifi.

I reset my My Verizon log-in with the new account, intending on checking my data. Before today, our cycle ended on the 21st of each month. I signed in and it said our cycle ends today and that I had exceeded my .071GB prorated allowance. That is less than 5% of my usually monthly allowance. My plan was not changed at all besides the ownership changing. I was not informed that my account was being prorated for the day, let alone the fact that I was using the prorated amount as they were making the account change, forcing me to go over. Had I known, I would've gone to campus and printed off Mapquest instructions or something.

I guess my questions are: 1) Am I stuck with an overage charge for something I was not made aware of (or my parents for that matter)? 2) Am I going to have any data for the rest of our usual billing cycle?

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unknown

chgaley16 wrote:
Let me just start off saying I am in college, so I am over 2 hours away from my parents, the owners of our family account. We are on a family minutes plan and I am the only smartphone, with my own 2GB tiered allowance.
My dad had to add himself to the family plan today because his work is no longer providing their cell phones. No big deal, he gets a discount through Verizon for working for them, so they switched the account ownership to his name when they added him to the plan. I was out and about as they were doing this searching for a new house to live in next semester, using my phone's GPS (on 3G) to figure out where I was going. All of the sudden, I get a text saying I had gone over my prorated allowance. I immediately shut off my GPS and went back to campus where I have wifi.
I reset my My Verizon log-in with the new account, intending on checking my data. Before today, our cycle ended on the 21st of each month. I signed in and it said our cycle ends today and that I had exceeded my .071GB prorated allowance. That is less than 5% of my usually monthly allowance. My plan was not changed at all besides the ownership changing. I was not informed that my account was being prorated for the day, let alone the fact that I was using the prorated amount as they were making the account change, forcing me to go over. Had I known, I would've gone to campus and printed off Mapquest instructions or something.
I guess my questions are: 1) Am I stuck with an overage charge for something I was not made aware of (or my parents for that matter)? 2) Am I going to have any data for the rest of our usual billing cycle?

1) yes. it's not Verizon's fault your parents didn't tell you of the change.

2) If your bill cycle ends today then a new bill cycle will begin tomorrow. Thus you'll have 2 GB tomorrow

Also GPS does not use data. Just the maps do. I believe Google let's you download maps in advance.

chgaley16

Sorry, I meant my parents weren't informed of the prorated data on my part of the account either. I called my mom when I checked on everything and she had no clue it was going to happen.

unknown

chgaley16 wrote:
Sorry, I meant my parents weren't informed of the prorated data on my part of the account either. I called my mom when I checked on everything and she had no clue it was going to happen.

Well if the billing date changes then yes everything will be prorated data, minutes, texting. It's too late now, but what your dad should have done was just be added to the account then on the first day of your billing cycle then change him to the account owner. Also just a heads up but since you bill changed mid cycle the bill is going to have a lot of proration so it will probably look messy the first month.

chgaley16

We weren't informed the billing date was going to change or anything. They said "Oh no problem! We can change the account owner so it is cheaper for you." They checked my data and specifically said to my mother "She only uses about 1GB per month, she will be fine." Had they told anyone that anything was going to happen on my data, my parents would have called me and I would've switched off my data for the day. But there was NO notification that anything would be prorated for a day.

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