I've tried to purchase from the verizon online store multiple times with an e-gift card I received for transferring service. Everytime I try it charges the credit card instead of the gift card that I enter. How do I make a purchase with the gift card NOT my credit card?
Hello jl31394,
We definitely want you to be able to use that eGift Card for your purchase! Are you trying this from a computer or your phone? What are you trying to purchase? What options do you see at the payment/checkout screen? Where are you seeing that it is using your credit card?
-Christopher
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