Question about my Apple iPhone 6 Plus preorder

Hello,

I completed my iPhone 6+ 128GB pre-order this morning at 2:15AM CST. The immediate confirmation I got was the following:

Deliver By: 09/19/2014

Line: xxx-xxx-xxxx

Apple iPhone 6 Plus 4G LTE 128GB Space Gray

Your confirmation number: XXXXXXXXXXXX9004

2 hours later (4:19AM CST) I received my confirmation email that states the following:

Order Summary:

Preorder Confirmation: XXXXXXXXXXXX9004

Order Number: XXXXX33

Order Location: XXXXX01

Order Date: 09/12/2014

Deliver By: 09/12/2014

Apple's live keynote states that this phone would ship everywhere from 9/19/2014, and the reason to preorder was to ensure you get it at the earliest date possible.

Now when I check my pre-order confirmation status, it says it will ship on 10/14/2014. That is a whole month delayed from the prior two promised ETA's that I agreed to when giving Verizon $1000. If this new ETA is indeed accurate, and there will be iPhone 6+'s availabe in-store on 9/19/2014, will I be able to pick one up in-store as I feel that I am entitled to get one before October 14th if they are available.

Let me know if there is more information on these inconsistent statuses and what can be done to make sure I get what I was promised.

Thank you,

Brian

Accepted answers

worktech

Well after contacting my regional Verizon executive I got a call-back within 24 hours and it looks like they are fixing my order and I should get it on time. They just charged my credit card.

All comments

JJAndersen

Brian,

I did the exact same thing. Ordered my iphone 6 pluss 128 GB space gray at 3:13 EST this morning and got the same confirmation at the same time! that I was going to get the phone at my house on 9/19. Now when I check it says 10/14. I noticed and immediately called a Verizon agent and she told me that as long as the phone showed 9/19 delivery when we first ordered we will get it that date. She also said that because our confirmations show 9/12 as delivery and not some october date that were are safe in assuming that it is coming 9/19. She said that she was unsure as to why the 10/14 date was showing up. She said that the system was based off of all incoming pre orders no matter when they were placed and then generated a date from that. I have read other peoples changing as well so that makes sense. I am going to stick with it and hopefully get mine delivered the 19th. I also chatted with an online agent and he said that the 19 delivery date was the date it arrives to the address you listed. Hope this helps. At lease someone is having the same problems that I am.

Justin

LogicO

I'm having this same exact issue. I pre-ordered my iPhone 6 Plus 128GB Silver at 2:58am ET and received the following on the confirmation page:

When I received the confirmation email, it showed a delivery date of 09/12/2014 and then the order status shows 10/14/2014.

This is an entire's month delay at which I would have never pre-ordered it and would have just went to the store in person to purchase the phone. Are we going to have out 09/19/2014 delivery date honored as that is what was received when we submitted our order?

worktech

I hope you are right! This is my first time switching from Android to iOS and so far it's been a rocky start (Apple Keynote stream not working, Apple.com website down during pre-sale, Verizon changing ship date 3 times, talks of 3-4 week back orders for PreOrders...)

I mean, the pre-order had a fixed amount of slots, how is it possible to sell more pre-orders than were available? Why would someone allow more pre-orders than phones that will be available to meet the deadline promised by Apple and Verizon both?

Makes no sense.

JJAndersen

Yeah I hope I'm right too. Another thing that I just noticed that confirms that the Verizon expected date was bogus is that it no longer comes up. Right now it shows as unavailable. I believe that date is generated from all of the incoming pre orders put together not in the time (order) that they were made. It seems like Verizon just has to go back and verify all the pre orders and then input a date. I am sure that we will prob end up getting the phone next week no problem before they put a date there anyway because of the amount of pre orders that exist. I am not worried about not getting it the 19th or somewhere close to that date.

LowBatteryLife

I'd like a response to this as well. This is basically bait-and-switch, by definition.

There was an obvious expectation of delivery by 9/19 given that the website specifically said 9/19 when I started, 9/19 when I finished, and the final confirmation e-mail also said 9/19. Why does the estimated ship date status page say 10/14? This is an entire month and completely not acceptable. What was the point of preordering, Verizon?

It's financially impossible that the company didn't know what sort of stock they would have on launch day, so where is the disconnect here?

LogicO

Another person posted on another post the following:

"lilacinto Sep 12, 2014 2:37 PM (in response to iDroid)

Just spoke to CS and they said NO 6 plus were shipping until October. I ordered 6 minutes after they started taking pre-orders my confirmation says ship by 9/19, but was told NO 6 plus are shipping before October now."

We want a straight answer from Verizon on what's the disconnect here. Is Verizon intentionally selling phones it does not have in stock? If I pre-ordered at around 5:00 - 9:00am ET, I wouldn't have an issue with the date, but the issue here is that I pre-ordered within a few minutes of the pre-order button showing up. So what's going on here Verizon?

We would appreciate if a VZW Support Rep would reply to this thread and explain/clarify things for everyone.

LowBatteryLife You're correct, it is a bait-and-switch and a class action lawsuit can be filed as a result.

pdxphone

I am in the same boat. I had difficulties with the system accepting my order but finally got through after 0030 PST. I received a confirmation at 0200 PST with the date ordered 9/12, date delivered 9/12. This afternoon, I checked my order status and it returned 10/17. Verizon customer service is essentially unreachable right now. (no chat options and I was disconnected on my phone call after being on hold for 15 minutes). I would really appreciate somebody from CS giving us all an answer.

worktech

Well my friend that pre-ordered at the same time as me (actually I think he finished just a few minutes after mine) said that his credit card was charged finally and he was emailed a shipping notification from Verizon. If he checks his pre-order status on the verizon page, it still says no shipping information available, as does mine now (previously 10/14).

It seems like no one at Verizon is on the same page about this so we may never get an answer and they will just let everyone wait and see what happens and clean up the mess later.

I was on the fence about moving to ATT, not that VZW really cares, but I think this is good motivation for my next purchasing decision.

worktech

Well I think CS is clueless, my friend just got a UPS tracking number for his pre-order'd iPhone 6+ and I know for a fact he finished his pre-order 30 minutes after me. I guess this actually was not a first-in-first-out type of ordering system. Love it.

LogicO

When I check my status online, it now shows "Not available at this time." previously, it showed "10/14/2014". Took a look at my credit card online and it still currently has the $1.000 pre-authorization charge, but no full charge for the phone as of yet.

About a hour ago, I received an email saying the following:

Important Order Information:

Internet Order Reference Number: XXXXXXXXXXXXXX

Wireless Telephone Number: XXXXXX

Order Completion Date: 9/15/2014

Dear Valued Customer,

Your order has been completed but a tracking number has not yet been assigned. You will receive an email with your tracking information once the package ships. We apologize for the delay.

Thank you for using Verizon Wireless products and services.

We appreciate your business.

Sincerely,

XXXXXXXX

Verizon Wireless

Internet Order Center

866.338.7390

I'm not sure if other pre-order customers have received this email? Furthermore, I'm not sure if this means that I'm next on the list to be assigned a tracking number or not. I'm hoping that Verizon will follow through and deliver on the order confirmation date for all their customers.

Something to note, I think Verizon's mailing servers are heavily burdened as the email showing I paid this month's cell phone bill was certainly delayed by about a hour.

LogicO

@VZW, this is totally unacceptable. I just received another "Order Confirmation" email (making it 2 total) with a delivery date of 10/28. What is the meaning of this? What is the point of pre-ordering then? I completed my pre-order at about 2:58am ET, I have a screenshot showing upon my order submission, the iPhone will be delivered by 09/19. I then proceed to check online and it showed 10/14. Now this email is showing 10/28?! Did you really just take it upon yourselves to cancel my original order and place a new one without my expressed consent because of an issue you solely are at fault for? I am expecting an answer or I will talk to an attorney to bring a class action lawsuit against Verizon Wireless. The current possible charges are Misleading and/or False Advertisement.

LogicO

Update...

I called the Verizon Internet Orders Center @ 866.338.7390 and was informed that they didn't have enough information to complete my order due to a hiccup in communication between the ordering server and server with everyone's information. I was issued a new order number as a result, but I am expected to receive the phone by Friday, 09/19, but at the latest Tuesday, 09/23.

If you placed your order online via www.verizonwireless.com, call that number for clarification of your order. There is no wait time.

worktech

Called the number, they saw my oder, said it was going to deliver 9/12, then said the order "fell through" and had to be regenerated and is now estimated to ship november 4th and there is nothing they can do for me.

....

......

wow, verizon is horrible. I am definitely canceling my pre-order if it doesn't show up on 9/19 and since I'm not under contract I think it's definitely time to switch to ATT. Ridiculous.

dbartee

Exact same thing happened to me worktech.

phonejunkie

I just ordered 2 last night and verizon told me that I will be receiving mine on 9/19. About an hour later I received an email confirming that I will be receiving it 9/19. Each time I check it still says 9/19. This is my first year pre ordering and I usually wait outside the apple store a day early but this time when I checked on VZW.com and it said i could have it delivered on 9/19 I decided to give it a try. I am already planning that if I do not receive my tracking number by thursday morning that I will be heading to the Apple store to wait outside. One thing people missed out of doing is buying it through the apple website and choose the "pick up in store" option. The reason I did not do this is because I am going to be starting 2 new lines (good bye t-mobile) and they can only set up one new line online/phone. All my friends with VZW are doing this option.

unknown

Blame APPLE not Verizon for not supplying enough phones. All carriers are having the same issue. Apple admits to not having enough supply.

pherson

I Just have to ask.....what makes this phone so great that people are up in arms about the delivery and also paying this price?!

dbartee

pherson for me, this is about the principle of the matter that as a consumer, I expect transparency regarding the status of an order that I place. If I spend the money (regardless of the product), I want the product -and- fair communication regarding the process of obtaining the product from the point of availability through the moment that item arrives at the shipping destination.

Verizon has not acted in good faith throughout this process and that has left me feeling unsatisfied. Customer satisfaction is the aim of the producer and regardless of price, if the consumer pays, they pay for product and customer satisfaction.

At this point, I (and others who had their orders mysteriously canceled and new orders created without our permission), simply want the product and resolution since there is no customer satisfaction. This phone is simply a means to justify the end result of receiving a product that I purchased and the satisfaction that what I paid for is what I received. I expect the same with a home, car, cellular phone, or grocery purchase.

anad2312

For the idiot who said to blame Apple... Why blame Apple because Verizon cannot setup their system to show accurate inventory. They provide Verizon with x number of inventory, and it is not for Apple to say when Verizon will ship your order, or for Apple to mislead you into purchasing through them.

I am so sick of Verizon Wireless. This happened to me the last time when the iPhone 5s came out. I woke up at 3AM EST to preorder my iPhone 6 Plus. For one, their stupid system crashed each time I got far into my order. It was until 4:30AM EST that my order finally let me process it. It also said I will get it BY 9/19. I also took a screenshot on my order confirmation screen which shows my confirmation number, and also that I will get it BY 9/19.

Around 8AM EST I got an email from Verizon stating that my order processed and it said the ship date was 10/13. I was so angry! How misleading is that??? I called Verizon and the lady told me there is nothing she can do. She said there were so many orders that it pushed my order back. So why tell me it will ship BY 9/19 then? I wouldn't have ordered through them if that were the case. I later called again to see if someone else would help me. I woke up at 3AM EST to preorder and was mislead. This is horrible customer service!!! The guy basically told me the same thing as the lady earlier. Nothing they could do. I had them cancel my order and I worked with Apple who placed my order and they will have it to me on 9/19. What great customer service Apple. I will never order from Verizon again, and if I didn't have other lines on the account, I would also cancel my service with them.

Thanks Verizon for the headache!

Core2

Cost is really no different than any other premium Android phone.

It's just the consumers who jump and down and have to have their new iPhone NOW. If they have to wait an extra 2 weeks to have the latest iPhone, their personal world is going to end.

3 months from now this mess will all be over and every store will be stocked.

anad2312

Who cares what phone it is, it is misleading for a company to state they will have the item BY 9/19, and later are told they will get it a month later.

This has nothing to do with what type of phone it is, it has everything to do with customer service.

Also, who cares if the person wants the phone on launch day. That is their personal preference. Why should they be judged if they want it on launch day, they are paying for it.

It all goes back to customer service...

Core2

It has everything to do with the phone - it's a new iPhone. This has happened every year since the iPhone 5 for pretty much every carrier.

gurase

When millions and millions of people all want the same phone on launch day, things are bound to go wrong. Servers crash, inventory tracking fails. The more info Verizon gives about shipping dates, the more upset people will get when the info inevitably changes due to factors outside anyone's control. So next year, maybe they won't even give out any estimated ship dates to avoid this mass hysteria.

Anytime you're dealing with a sale of this sort of volume you need to calm down and accept that things probably won't go as planned. There are way more important things in life to worry about!!

gjzeus

VW has really bad customer service. I preordered the iphone 6+ on 3:00am ET and got email which stated it would be delivery by 9/19. My friend also ordered one after me. But today he got a tracking no and I got nothing. I called CS and they just transfer me here to there three times, finally get one answer it will be delivery by 10/2 after 30 minutes waiting. Ask the agent why? She has very official answer :" I cannot do anything. "

So the email means nothing, VW can change the order whatever they like.

This is the worst customer service I had so far.