The recent E-mail message sent out to all titled "Staying connected during COVID-19" is all fine & dandy, but 'where's the beef?'
What kind of discounts / financial assistance will you be giving people on their bills?
Verizon Press Release
Also:
Coronavirus (COVID-19) FAQs
That's something. Why wasn't this included in the recent E-mail that I referred to? It seems kind of relevant.
The email likely had links to additional information about specific topics to their response to COVID-19. I know the email I got from Verizon Wireless had such links.