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Recent poor signal in neighborhood

In the last month signal, not just indoors but also outdoors in my neighborhood has gotten extremely poor.

I was able to get 3 to 4 bars sitting at my desk (in my house) with lots of electronics around. Now I get no service sitting at my desk and if I am lucky 1 bar of service on the second floor. If I walk outside my house or even part way down the street I get maybe 1 or 2 bars of service. I basically have to leave the area to get good signal strength.

I tried all the usual troubleshooting to verify the phone is not the problem (2 of the same phones on the account and both have the same issue). Soft reset phone, re-seated SIM, data roaming is on and mobile network is set to Global. Both phones are running the latest update pushed out by verizon. One thing that is odd is it constantly shifts 4GLTE to 3G to 1x to no service. Signal strength is up and down when it does this shift. So if it shifts to 1x I will have 4 bars for about 3 or 4 seconds than none or it will switch over to 3G with 2 bar and than drop off to no service. If 4G LTE comes up it is always no better than 1 bar.

Signal strength while on 3G

inside: -96 to -104 dBm always 1 asu

outside: -92 to -101 dBm always 2 asu

Could catch a 4G LTE or 1x connection.

Nothing major going on in the area that I am aware of that would cause problems (cranes, planes flying low, unknown objects in the signal path, towers being constructed, new broadcasting antennas or dishes being setup, etc...).

Hate to say it but my AT&T work phone gets full signal just fine when sitting right next to my Verizon phone on my desk. (Verizon phone had no service)

Is there any service disruptions in the area? Any thing else that I should try with the phone?

Galaxy S5

zip 80234

Comments

Verizon_Support

raptor1418,

We always want you to get world class service wherever you are! That's incredibly important. It sounds like you've done a lot of great steps. What phones do you have? Do the phones still work well when you're in other areas? How far do you go before the service improves?

AndrewT_VZW
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raptor1418

Would have to check to see how far away I have to get before I get strong signal as I am usually driving so can't really look. Will try to take a bike ride and see how far and which direction I go before I get strong signal.

Both phones are Samsung Galaxy S5's.

I finally got a 4G LTE signal read outside and outside. Couldn't even establish a call on that signal (sample is about every 15 secs for 2 minutes)

outside: -112 to -122 dBm, 2 to 24 asu

inside: -116 to -118 dBm, 20 to 24 asu

Verizon_Support

raptor1418,

I appreciate those details! This definitely sounds like something is going on. Do you have any sort of case or cover on the phone? Does the signal improve at all if that is removed?

raptor1418

I have a very simple rubber case on mine and the other phone has an Otterbox. I already had the cover off mine while I was testing so I can eliminate the case. Putting the case on doesn't seem to affect the signal as it still floats in both of those same ranges listed in the original post.

raptor1418

Did a little riding around and found that I can pickup a clean 4G LTE signal in about a half mile radius from my location in all directions but it is only at one bar of service. Signal was from -99 to -124 dBm, 2 to 24 asu.

I get 3 bars of service at around 1.5 to 2 miles away but signal strength was still not that great. -88 to -112 dBm, 22 to 43 asu.

I did notice that I pick up a good signal closer to my location when heading west. Even at the Verizon store parking lot I was only floating 2 to 3 bars of service but signal strength was -98 to -106 dBm, 23 to 25 asu.

Strongest signal was at the crest of a hill (the -88 dBm, 42 asu) 2 miles south of my location.

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