My brother has moved into a new home in a rural area. He has little to no signal inside or outside his home. We have tried my phone and another brother's phone - both Verizon. Data is nothing, text MIGHT go through outside (but most often not), and calls barely work. I read that we can report it as a dead zone. But, I couldn't get through on the phone to a person. How do I do that? I tried calling but cannot get through to a person. Thanks.