Report poor coverage

[PghCmu]

Like a few others who have posted discussions, I have poor coverage at my house despite the promise shown in Verizon's coverage maps.  Because coverage has noticeably worsened in the past month, I am hoping that the problem can be repaired.  What steps do I take to address this coverage issue at such an important location for my lifestyle?

[Snn5]

Call customer service and begin a network troubleshooting ticket.

[PghCmu]

Just tried, but none of the menu options fit this problem.  Verizon system hung up on me because I ended up pressing "0" instead of the two options (neither of which fit).  Possibly I have the wrong Verizon customer service number - if you know what number to call, please share. 

[Snn5]

Customer Service

(800) 922-0204

or dial *611 from your mobile phone

You are looking for Technical Assistance.  Option 4 I believe after choosing English.

[PghCmu]

Turns out that Verizon isn't delivering the 4G service to my area, despite the Verizon map's claims.  By their own definitions they are providing adequate service to justify their claims, but they fall short of my standard of being able to talk on the phone.  As for the maps they use to pull in customers, these online maps aren't precise enough to take account of signal quality in neighborhoods. 

Verizon's only suggested solution is for me to buy additional equipment, a network extender.  Verizon would be happy to sell me this equipment.  It seems odd to me that I will need to pay Verizon additional money because their service doesn't live up to their sales promise.  What is also odd is that I formerly was able to make phone calls in my house, and yet Verizon has no answer for why their service has degraded in the past month. 

Clearly, I'm a good candidate to switch providers.  I'd prefer for Verizon to fix the issue so that I don't need to switch, because i'm not looking to switch. Since it would be nice to talk on the phone at the places where I am most frequently located, like my house, I need to find a provider that provides the minimal service required. 

[vbrown4640]

I am having the same issue. I used to love my Verizon coverage because it was the only carrier that would work where we live. Up until about 6 months ago that is. Now my calls break up or I get no service at all. Verizon also offered me the "deal" to get a booster that might help. However, I am not paying for additional equipment to get coverage I was already getting AND that is listed in their coverage map. I was told that they cannot guarantee coverage in a building.  I am a stay at home mom, if anything were to happen with me or my children (God forbid) I would have to run around my yard trying to get a bar to call for help.

My husband has AT&T for his work cell phone and he doesn't have any issues. I read on the internet that AT&T bought areas from Verizon.  I have been with Verizon for many years but I may be switching.

AT&T to buy Verizon territories, affecting 1M subscribers - ABC News

[vzw_customer_support]

We truly regret to see that you are considering leaving us, vbrown4640. 

We understand that reliable coverage is important to everyone. The great thing about the Network Extender is that there is the one time cost and there are no monthly fees to use the device. If you get it and it does not work, you can return it within 14 days to get a refund for the Network Extender. http://vz.to/Wezl57

TamaraH_VZW
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[bobbyva]

My wife and I bought a lot in a waterfront community in northeastern North Carolina about 5 years ago. We have never had coverage in this area. We've requested they expand their services many times over the past 5 years but nothing has been done. We will be moving to our new home next month and are now dealing with a major problem... do we cancel our service and pay the astronomical cancellation fees, or do we continue to beg for better service and buy another phone with another carrier just to use at home? Verizon should have better options for people like us who simply can not use the services they're paying for when they move and can not get reliable coverage.

On another note, Verizon does not hesitate to offer you a signal booster that "may" work for a non refundable +$200. That's a joke. If Verizon want's to keep a 10+ years customers business, they should offer this equipment at no charge, or at least for a trail period.

[vzw_customer_support]

Staying with the same carrier for over 10 years is amazing, especially with the fierce competition out there, bobbyva. Reliable service isn't much to ask for. Rest assured, we're always seeking to provide service to more areas. While this is our goal, we are sometimes met with roadblocks in the form of legal and governmental channels. The good news is that we do allow a trial period on the network extender, as the 14 day worry free guarantee you get on your phones also is applicable to network extenders. As long as you have cable broadband or DSL internet, you can expect outstanding signal in your new home.

LynnD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[bobbyva]

Thank you for the response. We will not have broadband or dsl. Are there

other options?

On Fri, Oct 30, 2015 at 2:38 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

bobbyva,

Your service reliability is important to us. However, our network extender does require a internet connection in order to boost the signal in your home. You can purchase other devices that may help with signal quality, but we only have one option available. Here are some secondary options that you can look into if interested http://amzn.to/1Q3Wu2e.
JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[rhondarnne]

I have terrible coverage. My calls drop most of the time. I can drive 4 miles north and have 4 bars. There is a viaero and US cellular towers just put up by me. Think its time to change carrier.

[vzw_customer_support]

Let's get you up and running rhondarnne. When did this start? What zip code are you in? What is the make and model of your phone? We can't let you leave our Verizon family, your business means everything to us.
RosanneMMVZWW
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[Denny96]

I live along the State Route; [Personal information removed as required by the Verizon Wireless Terms of Service]  . The entire valley from [removed] , lacks any Verizon coverage, plus I have rentals [removed] , which is at the elevation of 2,200 ft, working on the rear house for six weeks, I missed so many calls, just feet from the Gtr Johnstown Airport runway. Plus our Solomon Fireman's Club across the airport, adjacent to State Rte 219, has limited coverage.

I had recently offered to the Cambria County Commissioners the suggestion that the Gtr John P Martha, Johnstown Airport Authority should elect a short base antenna system near their control tower to offer for lease to the cell companies, which would benefit the entire area.Their elevation is 2,275 ft, which is the highest with the exception of the Laurel Mtns to the West, approx 15 miles.

There is a major market area in Richland Township that needs enhanced coverage. [removed]

Thank you,

Verizon Moderator

[vzw_customer_support]

Denny96, we want to make sure that you don't miss any more important calls. Do you know anyone else having issues with voice in your area? When did this issue start? Let's make sure that your device is updated to retrieve signal from the nearest wireless tower in your area. Dial *228 and select option 2 to update the roaming capabilities on your phone.

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Bread4u]

Bobbyva: Don't let them charge you a cancellation fee! If Verizon isn't providing the service that you're paying for ( a signal ) , then THEY are breaking the contract, not you.

I am about to switch carriers because of no signal at my rural home. I have satellite Internet, so their booster isn't an option I guess. They failed to carry out their obligations under the contract by not providing the promised signal. No way I'd ever pay a fee on top of a monthly payment for something I'm not getting.

[deloused]

What make believe contract have you been reading? Not only does the contract contain no such 'promises' of wireless services it is actually quite the opposite. It has always been this way, and is the same for any carrier. This is one reason why they offer a return period when starting service so that if the customer is not satisfied with coverage or anything else at all they can cancel service without penalty. It is not part of their business model to give away high cost accessories. Some carriers may need to in their business model in order to be competitive and attract or keep customers due to their smaller overall network coverage area.

Here are some of the service statements from your contract-

THERE MAY BE TIMES WHEN SERVICE IS UNAVAILABLE. Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your service or your wireless device. We do not warrant that your wireless device will work perfectly or that it will not be negatively affected by network–related modifications."

[Bartley]

Hello,

Who do you talk to about bad coverage in your area? The coverage map reads as if we should have a perfect signal, yet it is horrible here.

[taoshum]

Does anyone know why Vz has stopped cell coverage in Taos Ski Valley?  Vz coverage was always about 1-2 bars but now it does not work at all, no calls, no texts, no data, nothing.  At the same time ATT has installed several cell towers in the village area.  Has Vz abdicated the market?  Many, if not most, people in NM have Vz and now have no service in the Taos Ski Valley.  Please help us!!!!  Thanks.

[taoshum]

OK, please let us know if Vz is going to restore service in Taos Ski Valley.

[vzw_customer_support]

We want to make sure your service is reliable, taoshum. What specifically is happening with your service? Can you please confirm if this is related to voice/text/data?

AnthonyC_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!