I believe it's time to come to the realization Verizon, no matter how long you stayed with them, how you were loyal, and you did not switch carriers for over 10 years. They just do not care. We as customers being loyal wanted to believe this has to mean something to Verizon? Especially when we reach out for support. I never had real big issues until this nightmare pandemic hit us all. I'm not trying to use Covid as a copout. I do not understand how Verizon puts themselves out there saying they are here for their customers? Why??? Because their actions prove otherwise. As I had said I never really had issues and now I am I have been doing research about them, they gave 86 percent one star reviews on complaint sites, there are customers saying they have been loyal for years, there are customers repeating not getting help during hard times, even after the CEO said Verizon is here to help. Several complaints about Financial services not working with them. Several complaints about the financial services reps barely speaking english ( the reason for this I discovered Verizon outsources these jobs to the Philippines). Issues asking to speak with a supervisor and being told no. Request for help on being overcharged. I can go on and on. It's just to long to get through all of them. You seek help from Executive office, most consumers do this when they feel they are getting no where with the other reps. Never had I or anyone I ask, has ever been told about an executive office telling you sorry our department is not helping you and we encourage you to keep trying to work it out. Because you have excessively asked our office for help. Going forward if you send our office additional replies they will not be answered. We have to use our time to help other customers? Anyone I share this with is in disbelief that a business as huge as Verizon would treat their customers this way. I was feeling the same way, until I got on and seen I am just one of the thousands dealing with Verizon not caring. I will say fine you didn't want to help me anymore with your rude Financial Services office. I will accept that. I don't accept since November 2020 I have asked for two lines to be removed, never addressed by anyone. Except when they told me because device was owed on I can't remove it until its paid off( found out this was not true). Today May 17th their social media site finally removes the two lines. Yes I am happy finally they did, it only took 7 months asking. Big shocker they are not offering anything for the fact I wanted these off for over six months, Verizon continue to make me pay for them. I get from The social media reps, we are so sorry, I do not blame you for being upset, Verizon cares and want you to know we value you as a customer. Even in here someone replied to my complaint and wanted to talk to me and said please respond back in private message and I did, still no reply back. Then I see on forums others complaining went through exact same thing. Bottom line as much as Verizon tries to put it out there they value us as customers, their actions prove them wrong.
