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Service Quality in Alexandria, VA

For over four days, we've had very limited and sporadic LTE service on Greenwood Place in Alexandria. Home Fusion is rarely even connecting to the Internet. Our mobile phones often get no LTE service; we are switched to 3G. At other times, we have one bar for LTE service. What has happened? When will this be fixed?

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Verizon_Support

Hello tomtauke,

I rely on my service every day and would be concerned too if this were happening with my devices. Is this only occurring at this location? How far do you need to travel from here for service to improve? Are you having any difficulty with voice service?

ChristopherM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

tomtauke

Thank you for your follow-up, Chris.

I have been unable to sustain a connection on FUSION for more than ten minutes today. I’ve probably rebooted the system 15 times today . . . with no connection at all more than half the time. (I’m currently using a poor DSL connection, but it at least stays connected.)

At home, my Windows phone has had 1-3 bars over the past fifteen minutes. I walked to Seminary Road, which is a “main drag” in Alexandria, and the bars on my phone varied between 1 and 3 while I stood there for about five minutes. At one point, the LTE cut out.

This happened once before . . . it seems to me it was about 18 months ago. The signal was very erratic for about ten days. I was told then that it was a problem with a nearby tower.

My wife and I do rely on the FUSION connection for both work and personal matters.

Thank you for your help.

Tom

Tom [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

Verizon_Support

@tomtauke

It’s our pleasure to assist you, Tom. I want to ensure we do everything we can to improve your wireless experience in your home area.

I see you listed your mobile number on this public post. Therefore, your post will be edited in order to remove your mobile number and protect your account privacy.

In what zip code are you experiencing this signal problem? Please keep me posted so that I can further assist.

AnthonyTa_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

tomtauke

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