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Service issues!

BH2021

I have had fine service up until about a week ago. Enough signal to even stream from, now we can barely make a phone call! And cannot get on the internet at all. And it's very odd, occasionally they'll be 3 bars and 3G, but only briefly and then back to 1 bar. I mean did the tower malfunction? It makes it very difficult when you're having to work from home. I read on here this was the best place to get a response from Verizon, as I tried their "chat" feature and it had an error, go figure. I'm having to use a different phone to even be on this website (ATT service)...

We are in Mount Vernon, Arkansas, 72111.

Comments

Doggo

CS doesn't deal with service issues. Support here seems pretty scripted.

If there is a service problem, you need to speak to tech so they can put in a network ticket.

AKABEA1

Volume is extremely low so I have to press against my ear. Volume works when I have an earpiece on or revert to speaker.

9wood

Tech support on this is script and excuses and hung up on been trying for several months same issue I get one bar at times told four weeks ago a schedule tech where a tech would actually go-to the tower and fix it not happened yet just get same scripts and excuses

BH2021

Ugh! Their customer service does not sound good! I have always had much better luck with them over ATT traveling to many very rural areas of the country. But losing service in my own house is ridiculous!

Verizon_Support

AKABEA1, we want to make sure your device volume is working correctly. Allow us the opportunity to investigate. When did this concern start? What is the Make/Model of your device? Does your device have any physical or liquid damage?

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