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Signal Strength faded

I called Verizon to find out why I had to go outside to use my phone. My signal was so weak. First they told me.to buy a $300 booster. NO WAY. Then they supposedly did something at their headquarter that strengthened my signal. It worked for.awhile but now I'm back to one bar and can't receive or make calls. Getting tired of paying for something I'm not getting.

Comments

vzw_customer_support

LUACAR72,

Oh no! We never want for your signal to fade away. Let’s work together to have it reappear. When did the signal start to decrease? What make & model phone do you have? What Zip Code are you in?

AliciaS_VZW
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vzw_customer_support

You deserve to have the best service possible, no question about it LUACAR72. Hearing that this is not what you are getting is very concerning and we would like to learn more and further assist. What happens when you attempt to make a call on the device? Are you also having issues with text messaging and/or data? Are you noticing the issue only inside your home? Looking forward to hearing back.

ChrisM_VZW
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tommac72

my service went downhill to "weak inside" on 7/15 w. their termination of visual voice mail. they have now

moved to a new LTE service platform that does not work well w/ any phone older than Gal 5 or I6

my complaints are the same as yours, weak coverage, cant make a call or receive a call indoors now, text messages also go slower if at all, on 2 occasions in the last week the lip service tech support "ran a test of coverage" in my area. the first reply is boiler plate [removed] , wanting the customer to thing their twilight zone had changed and was the problem , the second on is the same . www.vzw.com/support/signal-concern-resolution

no admitting they have screwed the customer w/ a reduction in service area coverage, no admission they have changed some technologies in the service that handicap older phones, No offer to reduce the billing for[removed] coverage compared to before 7/15. Now Verizon is no better than ATT, SPRINT, US Cellular, Walmart., etc.might as well switch to another provider to get [removed] service and pay less. ! this was a screwed up engineering introduction rollout of new software that has flopped and verizon is hiding these facts hoping the old phone customers will just buy in house amplifiers to get better signal , before they say [removed] you , and go else where.

Profanity removed as required by the Verizon Wireless Terms of Service

Message Edited by Verizon Moderator.

vzw_customer_support

We certainly want you to enjoy the service so you can stay in touch with friends and family. What zipcode are you in? Is the service outside your home also having trouble?

StevenM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

CHELL1272

My problem is similar. Callers cannot hear me. They hear dead air. I cannot use my phone inside work or home and sometimes outside. I never had. This problem with my iphone 4s.

pherson

Well cell phones were never meant to replace landlines and since it is a radio service suffers sometimes. Either deal with it, get a signal booster or a landline.

vzw_customer_support

CHELL1272,

Our top priority is to ensure all your calls are crystal clear. When did this start? May we have the zip code of the locations you are experiencing issues in?

KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ULTRAmachine

its been fading for 2 months all we get is excuses

ULTRAmachine

do not buy extender........thats thier way dodging root issue.

Connellsville

Absolutely not! It’s not that it never work it’s that it stopped working properly! We used to have very good signal indoors and out and now it’s tough to find a decent signal even outside sometimes. I don’t know hip there has been a change to Verizon towers or simply a change in Verizon software but is definitely not an upgrade

vzw_customer_support

Connellsville, having service issues is never the experience we want you to have. We would love to check further into this situation and help in any way we can. When did you start having these issues? Are you having issues with text, calls, data or all of the above? Is there anyone else that you know of that's having these issues?

IvoneA_VZW

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