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Sudden poor signal strength and dropped calls

Have the S21 plus and my cell coverage is gone in places I use to have 5 bars now its 1 or none. Area codes 42784, 42713, and 42701. I've tried doing the reset of finding towers and that hasent helped at all. Been going on since I upgraded to the S21 plus.

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Verizon_Support

Bnapp, thanks for reaching out. We want to make sure that you can enjoy the cellular service on your S21 Plus. How far would you need to travel before you pick up better service?

Bnapp

4 or 5 miles. Makes no sense that I had good signal there before.

dgmenace

Same issue here with Samsung Galaxy S9+, Galaxy S21 Ultra, Apple iPhone 11, Moto One 5G UW.....these with an extremely expensive Cellular booster on my roof that runs to the amplyfied 16db gain repeater inside my home. We had intermittent signal then installed this booster that moved all phones up to 3-4 bars. This is Rockingham County, Wentworth at my home but even in Madison, Eden NC where I had full signal is 1, maybe 2 bars every now and then. I have been with Verizon since they were Alltel back in 98 but I have done everything I possibly can. We even connected a Network Extender outdoors about 12ft from house in garage to try to widen the range with no luck. I have talked with tech support at least 20x....so many times I know what process they are going to have me try...lol. Even requested new sim cards. My neighbor that lives 1/8 mile away has 2-3 bars with another provider and why I can't pull off that tower, I can't remember what the reason was. Several have said 3g towers are being removed and 5g put in their place or similar? Idk but it's frustrating. I'd say 3 months now, maybe a little longer is when I noticed it. I also noticed around midnight and around 4am that I wouldn't have any signal for 5min-1hr so maybe they are working on them? I sure hope so. Zips 27320, 27288, 27048, 27025.....Verizon, please let us know.....it's not our phones (not in my case)

Verizon_Support

Those details help, Bnapp. Are you experiencing this issue indoors/outdoors? What service has been affected (voice, messaging, data)?

Verizon_Support

Thanks for providing a very detailed message about your service experience, dgmenace. YOu stated that this has been going on for 3 months. How far would you need to travel from this area before you can get a better service?

Bnapp

Outside and I lose all service for about 10 miles then get 1 to 2 bars back. Another area I get off I65 an go half mile and lose all service which doesn't come back until I get on I65 and go 1 to miles down the road. I used to not have any trouble in the areas I'm losing service now.

TornadoMom

For several months now I have been experiencing poor signal strength. Many others in my area have expressed the same. Cellular data is slower to load pages on cell phones or calls cut in and out and then there have been a lot of outages lately. I know that the FCC had a deadline for all phone providers to implement the Stir/shaken to combat spoof call spams and many providers have handled the implementation poorly which has caused issues with 10 digit dialing vs e.164 format (+1) dialing . Maybe Verizon is one of the companies that has had a problem implementing And then the issues with 5G . My home sits in 5G coverage area but I do not get 5G here in Zeigler, IL So their it is broken or the coverage map is wrong .
And then there is the issues where Verizon doesn’t communicate with their own Tier I and Tier II support to let them know where pockets of outages are at . The last outage we had was this morning and there wasn’t even a text notification to alert us in Southern Illinois And then for all day today Atlanta, IL had no service and everyone in that town was complaining and no one at Verizon knew there was an issue .

so basically what I want to say as advice and what I am going to do is start sharing the link to the FCC to file a complaint .

https://consumercomplaints.fcc.gov/hc/en-us

TornadoMom

I suggest you file a FCC complaint.
https://consumercomplaints.fcc.gov/hc/en-us

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