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The 36 months trade in

I visited a Verizon store a year ago to exchange my Pixel 6 Pro for the 7 Pro model. At the time, I was informed that I would receive a $700 credit towards my monthly bill. However, I was never informed that this credit would be spread out over a period of 36 months. I only discovered this today when I attempted to upgrade from the 7 Pro to the 8 Pro and was informed by an associate that I still had a remaining balance of $700 for my 7 Pro. It would have been helpful if someone had communicated this to me last year. I could've traded in my phone via Google store. Has anyone else experienced a similar situation? It seems like it might be time for me to consider switching.

Comments

Verizon_Support

We understand the importance of being informed about the pending balance on your device, and we will be glad to clarify all your concerns. We sent a Private Note to further assist you. ~Geo

NomadicPancakes

I had a similar issue that I'm trying to fix. Though from your comments, it sounds like I'm out of luck. A few months back I traded in a Galaxy S20 Ultra for a Galaxy Z Flip5. I got several emails saying I qualified for a fully free trade in. I decided to swing by a Verizon store and the sales guy said the same thing. Assured me it was totally free, straight swap. Tbf that's my bad for not reading every word of the "receipt" he had me sign, but the shady tactics are why I was reluctant to begin with. I went to check my bill today and saw the installment plan situation. Is there any way to resolve this? I don't pay anything for my phone, it's an even trade in credit to phone payment each bill! Why can't they just do a clean trade in? So frustrating

Verizon_Support

NomadicPancakes, we understand wanting to get the best deal when purchasing your device. You do have the ability to pay off your device at any time, however, in order to receive the full value of a trade in promotion the promotion would apply monthly alongside a device payment. We hope this answers your questions regarding device promotions.

-Andi

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