My wife upgraded to the Thunderbolt on the Verizon network.
UPGRADE was intended, but it defintiely has turned into a nightmare.
Poor performance required a new replacement phone after only a week. She a got a refurbished piece of crap, all for $200, what a deal!
The service is much worse. The scripted responses are so old.
The replacement phone hasn't worked any better than the first.
After download and download and download, still a piece of crap.
She just got back from Dallas, I lost count of how many times she got dropped each day!
Per Verizon it's not the phone, it's not the software, it's not their fault whatever it is. I'm tired of this.
After this agreement runs out, that's it! All five phones will be going elsewhere.
Why do we let companies take advantage of us and hold us hostage?
I don't know where Verizon call centers are located, but they're not on this planet.
I'll be adding reviews of the phone and the customer service consumers can expect from Verizon, where ever I can get get it posted.
S. Taylor
