I traded in my iPhone XS device when purchasing iPhone 14S in September 2022. I received the email that Verizon received my device on September 24th. On the status update, I saw that it was priced at around $800. They said that the credit will be applied to my bill over 36 months.
I don't see it applied to my bill until now since then. I have been calling the customer center from December, and every time I call they said I will see the credit on my next bill. Nothing in the next bill. I called again the next month, and they said it will apply to my next bill. Still nothing, and now it's already been seven months since they took my device.
We would value a chance to clarify what seems to be going on with that Trade In credit. Allow us to take a closer look into the circumstances with you. Please, send us a Private Message.
*Eli
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