I sent my trade-in phone using the prepaid packing sticker and received notification from the carrier (UPS) that it was delivered and received by Verizon through UPS however I just received a notification that my trade in credit was revoked. Why was it never received when I have delivery notes that it was handed to staff at the return center?
That email would have me reaching out too. I am sending a Private Note to investigate.
-David
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