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Two new MIFIs, radically different speeds

mosesdon

I have two Verizon Jetpack MIFIs, both about two months old and both running on 3G through a Wilson booster in my home. Each MIFI is on a separate contract with Verizon. The speed test for one MIFI is 2.62Mbps up, .87Mbps down. The other is .12 up, and .18 down when I can get the full test to run because of its slowness. The test software says that the faster MIFI is using a Towerstream server in Seattle, the other MIFI is connecting through a Wichita server by KS Fibernet. I live near Spokane, Washington, which is about 200 miles from Seattle and a LONG way from Wichita.

Question: why would one MIFI be providing adequate speeds, while the other is essentially useless?

Comments

mosesdon

Oops. I have the upload/download speeds reversed in my original message. Also, the slower MIFI shows -78db, and the faster MIFI shows -84db.

Don

Ann154

The -84 dBm is a weaker signal connection then the -78 dBm. If these devices are in the same location, I wonder what signal type the connection is. I also wonder if they are connecting to two different towers.

Verizon_Support

Hi Mosesdon,

I hear your need for equal speed! Let's get this mystery resolved. Are the Mi-Fi's located in the same exact location in the home? Are both devices receiving the same signal strength in your home through the booster? Have you tried reactivating the slower device to see if the device will pick up a closer tower? Keep me posted

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

mosesdon

Thank you for the response. I did contact customer service, and they

sent me a replacement MIFI unit. I received it on Friday. Fast

work!

After swapping components around between the old and new

MIFI, I learned that 1) my old sim card performs the same in either MIFI,

and 2) the new sim card is DOA and doesn't work in either

MIFI.

I plan to stop by a Verizon retail store

today to see if I can get this sorted out.

Thank

you

Don

Verizon_Support

Hi mosesdon,

I apologize for the inconvenience, let's look into this! Your previous post on 11/03/13 stated that you were going to visiting a store. Since you post, has your issue been resolved? If not, please DM me your name and wireless number. I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

mosesdon

AFter some telephone conversation and behind-the scenes troubleshooting

with Verizon experts, Verizon sent me a replacement MIFI and sim

card. After swapping parts around between my MIFI and the

replacement unit, it because obvious that the replacement sim card was

dead on arrival, and installing my sim card in the replacement MIFI didn't

make any difference in the performance of the MIFI.

I'll

be returning the replacement MIFI and sim card to Verizon. On to

plan C.

Don

Verizon Wireless Customer Support

created the discussion
"Re: Two new

MIFIs, radically different speeds"

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discussion, visit:

https://community.verizonwireless.com/message/1016140#1016140

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