Last week we called customer service to question some charges on our bill before making a payment. After that discussion, the customer service agent made some credits to the account and then we discussed switching over to Digital Voice. After that happened - we were issued a new account number. Ever since we received a new account number last week, I have not been able to login to "My Verizon". When I do i always get the same message "we are unable to process your request at this time, please try again later, apologize for the inconvenience".... however, I can login to my Verizon email and see my email - which we don't utilize anyway - since we have other email anyway.
last night I called Verizon to try to handle this - I was on the phone with customer service for over 3 1/2 hours! To the point where my cordless phone actually died. I was transferred from one department to the next. Billing department... Tech department....web services department... e services department (which is where I started)... and now I'm told after my very last transfer that's where I need to talk to again.... 3 1/2 hours!!!! If i had known last week Wednesday that I would be going thru all of this - I would never have switched my services over. I cannot login to view my account or my bill or even PAY my bill online anymore. As of now my bill is late and I refuse to pay a late fee since its Verizon's fault.
I googled the issue - tried to explain my problem each time to the next department I was transferred to and yet they couldn't help me. It said I needed one account closed or merged - but for some reason - no one I talked to - in all those departments I was transferred to - in over 3 1/2 hours of talking - could help me or figure that out. I am getting really frustrated and very very angry. Not a very good service from Verizon ....
