Child Item

Site Totals

61364 Questions Answered 267 Categories

Upgrades are a joke

I am a long time customer with four lines, 2 phones are scheduled to upgrade Jan. 17. Called if I can upgrade 1 line a month early because daughter wants Droid for Christmas and they are on sale this weekend, was told a big no, hows that for customer service??? Well baby how would you like an At&T IPhone and let's say goodbye Verizon....

Comments

xOriginalNinjax

Ok, so I'm your landlord (or bank that has the mortgage on your house) and I want you out. Just because. Right now. And no, you're not entitled to any sort of breach of contract or lease clause, you just have to. Fair? No. You signed a contract that stated you would fulfill a minimum 20 month term per secondary line before being eligible for upgrade, so of course they're not going to budge. Same with any other carrier...or majority of legal contracts...

Zehan

And what happens next Christmas when Dear Daughter wants a new phone and AT&T says no? Off to Sprint!

woyala

Zehan wrote:
And what happens next Christmas when Dear Daughter wants a new phone and AT&T says no? Off to Sprint!

LOL, so true.

tim600sl

Zehan wrote:
And what happens next Christmas when Dear Daughter wants a new phone and AT&T says no? Off to Sprint!

HAHA! and what happens when you run out of cell companies? Go back to pagers?

TheAC3

Look at it this way. Back when you had to wait the full 24 months on a 2/yr contract you could get them to fudge usually up to a month for an early upgrade. Now Verizon lets you upgrade after only 20 months. You're getting your upgrade 4 months in advanced, thats why they wont give you another month on top of that. I was unaware of that as well until last month when I tried to upgrade my phone to a DROID a couple weeks early but it makes sense now.

tim600sl

TheAC3 wrote:
Look at it this way. Back when you had to wait the full 24 months on a 2/yr contract you could get them to fudge usually up to a month for an early upgrade. Now Verizon lets you upgrade after only 20 months. You're getting your upgrade 4 months in advanced, thats why they wont give you another month on top of that. I was unaware of that as well until last month when I tried to upgrade my phone to a DROID a couple weeks early but it makes sense now.

A lot of people just miss this point and get angry when they are turned down, because they think they are entitled to early upgrades. For example, my wifes line is due for upgrade on 12/28, that's 3 days after christmas, just becuase of the principal, I wont call verizon to early upgrade, just becuase i signed a 2 year contract, not 1yr and 11 months.

freedomsearcher

the whole idea is though that by signing that contracr you are commiting to them for anoither 24 mos. so why should it make a difference. Also they only give 30 dollars for standard and 50 dollar on adv. devices on upgrades anymore it barely makes it worthwhile. You can always do an early upgrade or also called an annual upgrade there is a 20 dollar fee though but you save a little still.

lalalamesss

bigspuds wrote:
I am a long time customer with four lines, 2 phones are scheduled to upgrade Jan. 17. Called if I can upgrade 1 line a month early because daughter wants Droid for Christmas and they are on sale this weekend, was told a big no, hows that for customer service??? Well baby how would you like an At&T IPhone and let's say goodbye Verizon....

Why wouldn't you wait ONE month? Tell princess you're getting her a Droid and she will just have to wait until January 17th. Either way, you're not getting out of your contract until then. AHAHA. You think Customer Service is bad when you want to upgrade early, just wait until you try to get out of your contract without an ETF. WHEN PIGS FLY!!!

Sstt0816

[edit] You read, and signed a contract, now just because YOU want to change it, and Verizon said no we're going to stick to our contract, like most companies would, you bad mouth them like they did something wrong. [edit] I for one appreciate the great things Verizon offers, being an Ex- AT&T customer. Such as, I can buy a phone anywhere, and Verizon not only allows me activate it online, or from the phone by hitting #225 send, but they do it FREE. I can change my plan any time I want, (more or less mins.) with NO contract extension. They are the ONLY company that does that. When I was with AT&T, I dropped calls ALL the time, even in my own house. My bill was messed up by them on several occasions, and I had to go through [edit] to get it fixed. And, their customer service was HORRIBLE!!! I have been with Verizon for almost 2 years now. We gave up my, my wife's, and my son's iphones to get rid of AT&T, and I would NEVER go back! I am 100% happy with Verizon. Their customer service is great.

I signed up here today just to make a comment to your [edit] comment, because it bothered me so much. :smileymad:

{please keep your posts courteous}

{word filter avoidance}

Child Item