VERIZON - WHAT HAPPENED? - 4G LTE coverage is so poor!

[regrets_with_verizon]

VERIZON - WHAT HAPPENED? Last year and the year before, 4G LTE coverage was flawless. This year, I toggle between 3G and 4G LTE each day more times than I can count - in areas where I use to have no trouble connecting to 4G LTE. Please stop adding a ton of customers if your towers can't handle it. Starting to regret coming back to Verizon for their so-called unbeatable coverage

[MiiHere]

What is your Zip Code?

Verizon can't control what gets built around your area, or the area of the tower that may cause an interference with your service.

What phone do you have? Is it the phone you had when 4G was working well? When did you switch phones?

[regrets_with_verizon]

60126 zip code

I have an HTC one M7 and yes, it was the same phone I was using when I had

great service. I left Verizon to move to a cheaper carrier. Their network

strength was terrible so I came back to Verizon...only to discover, Verizon

has changed a lot..in a bad way.

--

Annie

Personal Information removed as required by Verizon Wireless Terms of Service

Message was edited by Verizon Moderator

[MiiHere]

Because you've had that phone for nearly 3 years, I suggest going to a Verizon corporate store and getting a free SIM card replacement. If you're suddenly having trouble connecting, that could be the cause. The SIM card is how you connect to the network.

[vzw_customer_support · Accepted solution]

Regrets_with_verizon, I never want you to have any kind of regrets at all with coming back to the Verizon Wireless family. The area that you are in looks like it should have pretty good coverage. I would recommond on taking the device into a Corporate Store Location and getting the sim card replaced for free. You can always locate the nearest store location by following this link: http://www.verizonwireless.com/stores/ Also, please keep in mind this is a public forum. Please edit your post to remove any personal information from the post. Please keep us posted if you have any questions.

KevinR_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[regrets_with_verizon]

Thanks I'll try an obtain new SIM.

[MiiHere]

What a great idea...if only someone had suggested it sooner. (:

[regrets_with_verizon]

I'm actually just trying to close this question so that I can try the SIM card idea.. i thought by marking a answer correct it would close the topic..but I was wrong. Thanks for suggestion the SIM thing also from the get-go. Hopefully this resolves my issue.

[Snn5]

Threads are not closed.  They can be locked, but we can't do that.

[regrets_with_verizon]

I'm trying to edit and I cannot, please tell me how. Also, how do I close the question and/or delete my question?

[Snn5]

Questions cannot be deleted nor edited after 5 min.  Questions are not closed.  They can be locked, but we cannot do that.

[stef7]

So what was the final outcome of your issue?

[Snn5]

Yeah, no good deleting a thread that might help others.

[regrets_with_verizon]

Thanks Snn5. How about editing? I'd like to edit a prior comment I made.. seems like I can't find that option.

[Snn5]

Cannot edit after 5 min.

[regrets_with_verizon]

Thanks Snn5!

[regrets_with_verizon]

I have yet to try it yet, but I'm going to get a new SIM card hopefully this weekend. Will keep you posted.

[sprmankalel]

You should try switching your Preferred Network to LTE/CDMA if it is set to Global.

[regrets_with_verizon]

Thank you, I read that from an earlier post and tried that. Same results

though.

--

Annie

[Michalea]

I agree. The past year has been horrible with Verizon. Although I have 4G always, it doesn't seem like it. For over a year, I've had only 1 bar and I'm lucky sometimes to get 2 (Maybe 3) which last for a hot second. What's interesting is smaller or alternative providers work better than Verizon. I've called Verizon a few times and no one has been able to help with this issue. It's a sad thing when you go into a place like Wal-Mart and have to connect to their wifi to use an app or search the web. I also pay for Hotspot monthly ($5+) and it only works a day or two before my bill is due and maybe a week after it's paid. ***Switching Providers Next Month****

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.