To Whom it May Concern,
My wife and I decided to switch from T-Mobile around Thanksgiving of 2020, as we were having difficulties with our service. There were several Black Friday promotions going on, so it seemed like a good opportunity to make the change. Now we have better mobile service, but the customer service has been a nightmare and my bill has gone through the roof due to our promotions not being applied to our account.
The promotions that were going on back then included a trade-in offer for new Iphone 12's. My Iphone XR qualified for $700 and my wifes OnePlus 6T qualified for $450, both phones being paid off. I spent no less than 6 hours of my life during three calls to get these phones sent in. Now they seem to have just disappeared, as no credit has been applied to either new phone.
I spent an equal amount of time calling customer service, trying to get these promotions applied. My phone bill has been the same amount every month.
For the record, two other promotions have been applied, one for switching carriers, $400 per line in VZW gift cards, and a buy one get one on my kids phones, the Apple Iphone SE's.
I do not know who else to contact on this matter, and frankly, it's starting to annoy me that VZW can't get their own promotions correct. Calling customer service for another 2+ hour conversation full of promises, re hashing everything again does not appeal to me. I just want my promotions applied so I can move on with my life.
