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VZW can't text to AT&T phones Sept 2, 2020

Have spoken to multiple VZW tech support (level 2) folks. They acknowledge the issue but no fixes. Apple tech support also acknowledges, meeting on it today apparently; no fixes. Can't go to AT&T because I'm a VZW customer. Cannot do work without text.

Comments

Verizon_Support

mhoskin, it's important to us that all of your services are working properly. Since there are no known issues of that being an occurrence nationwide, can you provide us with some additional details. Which model iPhone do you have? Did that issue occur after some type of phone update or something else that changed with your phone and/or services? Was a ticket filed for your line so that the issue can be investigated along with getting AT&T involved?

EbonyR_VZW

Dascalargo

I'm having the same problem. Seems to have been thing on for a week, maybe a bit more. I can't SMS a particular AT&T customer. I don't know if it's all AT&T or just her. The odd thing is, I can MMS her. I can send a photo or sticker, and she gets those, but isn't getting regular text messages.

I'm able to text others. She's receiving texts from others. We've deleted and re-added each other as contacts with no change. I'm on a Samsung Galaxy Note 8. She's on an iPhone, though I don't know which.

Any ideas?

Verizon_Support

Thank you for reaching out to us today. We want to make sure that you can stay in trouble with all of your contacts. Do you get any error messages when you try to text them? What messaging application are you using?

Dascalargo

No, no error messages. The only way I knew it wasn't working was when she told me she hasn't gotten any messages from me in a week.

I use Message+. I just tried on Samsung's Messages program. Looks like I'm still having the same issue.

Verizon_Support

Dascalargo

We don't want this to be an ongoing issue. Did you recently switch devices on your mobile number? Did anything different happen on your phone? For example, did you update the software or download a new application to it?

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