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Verizon 4G LTE 700 MHz Interference at Mexican Border San Diego

We're in San Diego and near the Mexico border and experiencing spotty cell service. How can we avoid the dropped calls, failure to connect, and spotty data service? And how far inland is cell service effected by interference from the new wireless operator in Mexico, Altan Redes? The company launched wireless service last month on 4G LTE 700 MHz the same frequency .Verizon 4G LTE uses.

We use wi-fi calling when we have access to wi-fi networks but what's the point of having a cell phone if your limited to using in it areas with w-fi coverage.

Comments

Jack_Sprat

I have the same issue and do believe that Verizon's claim of being the most reliable network is no longer valid. The type of service I have been receiving for the past month certainly calls for some sort of massive discount since my phone works less and less.

What is Verizon trying to do to fix this problem?

m541366

I have the same issue El Paso Texas, border city...

I live in El Paso Texas, a borderland City.

The frustration is that Mexico put up towers at multiple new sites creating the interference, with the Verizon US tower. El Pasosns are frustrated, but because the Verizon Director of Communications, Steve Van Dinter, said they were working with the FCC fits resolution. KFOX TV, Wednesday, August 21, 2019. Story by David Cross.

This has been going on since before August 21, 2019. I have no 3g our 4g, I barely have one bar that I'm working with and sometimes more often then not, NO SERVICE! I live North of I10, closer to our International Airport than the Border.

My bill is almost $200.00 per month. I only agreed to that because Verizon was that very best, with coverage everywhere! Now they are not even close to PCS or Cricket in El Paso. And, my son just upgraded his cellphone and owes on it, so we can't just drop our service.

Verizon provided me a ticket number to escalate my situation, this is the first message I received.

"Free Verizon Msg: Your ticket is assigned and being worked. Thank you for your patience. Next update within 24hrs."

2nd message

Free Verizon Msg: The review of your reported service issue is complete. Please click the link to see more details http://vzw.com/signalNE

A video so that I can get a box to better my signal. First of all that does not help my situation in my car, because my car does not have WiFi!!! At home it will not work for me because you have to have a high speed internet and other major pieces,

Thus is all a bandaid fix!!! Not acceptable!!!! If I were late on my payment, I bet Verizon would drop my family in a secon!!!!

This is all while, I continue to receive promotional upgrades to our phones. So why would I upgrade from a 7plus to the X or better, if I can't even use the 200.00 service I'm already paying for?

We need to can keep talking about this interference so that Verizon doesn't forget that we need a fix to our issue.

m541366

Oh my gosh!!! Thank you, I agree!!!

same issue!!

Verizon provided me a ticket number to escalate my situation, this is the first message I received.

"Free Verizon Msg: Your ticket is assigned and being worked. Thank you for your patience. Next update within 24hrs."

2nd message

Free Verizon Msg: The review of your reported service issue is complete. Please click the link to see more details http://vzw.com/signalNE

Thus is all a bandaid fix!!! Not acceptable!!!! If I were late on my payment, I bet Verizon would drop my family in a secon!!!!

This is all while, I continue to receive promotional upgrades to our phones. So why would I upgrade from a 7plus to the X or better, if I can't even use the 200.00 service I'm already paying for?

Verizon step up!! You need to make this right for El Paso Texas, your customers!!!

Verizon_Support

Good morning, Jack_Sprat. It's important to stay connected, so I understand your concern when you have signal issues. A wireless operator in Mexico, Altan, launched service along the border recently in the same spectrum band as Verizon. This is causing interference for some of our wireless customers - especially those closest to the border.We are working with the FCC, the Mexican Government and Altan to resolve this issue as soon as possible. In the meantime, we have added capacity to our network to minimize the impact to our customers. Does this provide clarity?

TracyB_VZW

fredtheocelot

Tracy and VZW do you have any updates? This issue has been going on since at least August, and it's already October. Who is VZW working with at the FCC, Mexican government, and other U.S. agencies? Is VZW in direct contact with the Mexican government and the equivalent of the FCC in Mexico? And with Atlan stating that it's an intergovernmental issue and not one to be settled by cellular network providers what are your next steps in resolving the issue?

VZW says Mexican wireless phone provider, Altan, launched service along the border same spectrum band as Verizon (4G LTE 700 MHz) causing interference and that they are working with the FCC, the Mexican Government, and Altan to resolve this issue. However, Altán officials, have said they are deploying and operating its network in strict compliance with the obligations of its (Mexican) concession and the radiation protocols in force with the United States and the issue is one to be settled by government agencies, and not by cellular network providers.

jav6

@fredtheocelot
use @vzw_customer_support
and @tracyb_vzw
to get their attention. Anything else is hit or miss whether they will see the post.

ts161

I'm in Oregon and having trouble doing anything on my phone. I'm a sports coach and need to be able to contact my team plus my family. I think the problem is expanding to beyond those near Mexico. Everyone at my school who has verizon can't do anything.

jav6

@ts161
, There is one report of a Verizon outage in Oregon 5 hours ago on https://downdetector.com/status/verizon/

If it were related to the Mexico issue I would think there would be a LOT more reports/complaints up the coast.

fredtheocelot

Tracy and VZW do you have any updates? @vzw_customer_support
@tracyb_vzw

@verizonmoderator1
@verizonmoderator2
@verizonmoderator3

Verizon_Support

Service concerns are not what we want for you as we understand how the importance of communication. Let's see what we can do. What's a zip code associated with the problem area? How far do you have to travel for services to improve? Provide us with specific details about your experience with calls, texts, and data.

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

fookoff96

I'm near the Border also and i am 50 yards away from a verizon cell tower and every time around 1 AM in the morning my signal goes horribly wrong. during the day and throughout the night it is fine.. but from 1AM - 7AM its really bad... why is it specifically during that time? can you look into this Verizon? the Tower is off Alta Road, San Diego, CA 92158

adamgleiss

This is still a problem a year later at my home (92102). Wifi calling is fine at home but what about in the neighborhood or commuting? I've been told it has to do with the new Mexican carrier but their service is basically unusable to me since August of last year.

I would advise anyone reading this thread to switch carriers.

[Deleted User]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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