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Verizon 4G LTE network extender does NOT work with fiber optics. Worked fine with broadband.

LANWAS25

Brand new Ver. 4g Net Extender, set up...looks as if it's working, but it will NOT let me be heard

by others, or get my voicemails. On newly set up Fiber Optics network, same company...Frontier.

People can call me, but then they cannot hear me on my cell phone.

A different, but same Verizon, Network Extender worked just fine with my broadband internet.

It blocks EVERYBODIES calls. The service guys phone didn't work here for Frontier...my

neighbors' phone won't work in my house, or even right outside.

I moved the Extender as far away as I can from the new fiber optics boxes in my house. It's about

12 feet from the ONT box, etc.

Anybody??? It's going on a month where I cannot call from my house with my cell phone bec

people CANNOT hear me.

Frontier thinks it's Verizon.

Verizon says it's Frontier.

Help???

Comments

Verizon_Support

Hi Lanwa! We thank your for reaching out. We have several network extenders. What model did you get? I can check about specifications and network compatibility to our fiber optics network. Please, send me a private message in order to start working it out. >Sophie

LANWAS25

Hi Sophie,

I guess I don't know how to private message you.

I just got your message from yesterday.

I was on a chat for forever with a Verizon tech yesterday but he did not mention any other LTE extenders.

The whole point of the extender I do have, is to increase my cell phone signal.

The internet part, the wifi part, is fine. The internet connection comes from Frontier.

Do you really have any other LTE Network Extenders where you put a little GPS tower finder in the window, and it connects by ethernet to your router...?

The extender I currently have came from Verizon...it Looks As If it is working...I can call people, but they cannot hear me...other peoples' phones do the same thing in or around, my house.

My internet, is NOT verizon. It is through Frontier.

I live in the middle of nowhere...

When Frontier upgraded my internet to Fiber Optics they gave me a new router. Arris NVG468MQ

I called Frontier yesterday and talked with 3 different people, none of whom could answer the question as to whether or not my new Arris Router is compatible with my Network Extender.

I had to explain to them that the whole point of my network extender is to increase my cell signal so I can make and receive calls FROM MY HOUSE.

The Verizon tech I spent lots of time with yesterday, has put in a "Network Ticket" to have the issue of

2 way audio looked into...somehow.

That is the problem. I can call people when the network extender is plugged in, but NO ONE CAN HEAR ME.

It happens to be a problem that NO ONE has ever heard of before...I've spent every day off for a month now trying

to 'Fix It.'

So...can you help? I appreciate you answering my plea in the Ver. Comm.

Thanks!

Lāna.

jav6

@LANWAS25
wrote:
. . .

When Frontier upgraded my internet to Fiber Optics they gave me a new router. Arris NVG468MQ
. . .

It looks like that router you have has a Voice Gateway built-in for voice services. Are all voice options turned OFF in its' settings? They (or other settings) could be interfering with the network extender communication channels.

LANWAS25

Hi,

Thank you so much. I have no idea if it has voice settings in there.

That'd be something wouldn't it...?

I will look.

You'd almost think the Frontier people would know something like that...sure...

Thank you!!

Verizon_Support

I'm glad to hear a network ticket has been filed, LANWAS25. I'm sending a Private Note your way so we can take a closer look at this together.

-Ryan

Apgar

Wow - this is exactly my problem. I have two network extenders - one each of the two different Samsung models. One is at my house in NJ (working off of a cruddy Frontier DSL line - don't get me started) and one is in upstate NY (working off a Frontier fiber line). So the one in NY never worked right. Never had any problems with the one in NJ. So I decided to switch them, since we needed it more in NY. Wouldn't you know, once I installed it in NY and connected to the fiber internet, the one that worked fine in NJ suddenly was doing the same thing - the person you were calling couldn't hear you.

If this is a setting I need to change on the Frontier router, please let me know ASAP so I can sort this out. The problem occurs with all phones we use on the extender, which is mostly used with Apple cell phones.

JPF77

Ryan, has there been any update on this because I too am having this same issue and it’s now November. Wish I had seen this before I upgraded, I would have kept my DSL connection.

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