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Verizon Dollars

Like many before me, I'm getting the run around with my Verizon dollars. Synchrony passes me off to Verizon and Verizon passes me off to Synchrony. This is not a new problem. 6 months and over 600 dollars not able to use. Verizon is about to lose another customer

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aurorachristina

Update - even the community website is goofy. I tried to post and it didn't go through - and now both posts show up. lol

aurorachristina

I found the time to chat today with both verizon and Synchrony - both passing the buck as you note. At one point, I asked Synchrony if both sites have the same web development team. The information on the Synchrony website is blatantly false. Did this use of my precious time solve anything? no ... the answer is no. It only raised my BP.

Verizon_Support

BP going up makes it a very stressful day. Let's lower that BP ASAP. What issues are you having MaggyMaeSmith with your Verizon Dollars? -Joe

aurorachristina

Lies? Lies raise my BP. Lies are the issue I have with the Verizon Dollars. Here is what I see in the credit card account.

I click the image and it is a lie.

Where are the gift cards that I can acquire?

The only thing I can use the dollars for is my bill and even trying to do that has been a challenge the last 2 months. Screenshot 2023-06-19 090936.png

Verizon_Support

We want to do all we can, and we certainly want to make sure that you're able to take advantage of your Verizon Dollars, maggymaesmith. Please tell us, what exactly happens when you click on the shop option within the image you shared? To clarify, are you still experiencing issues trying to use the Verizon Dollars to pay your bill?

~Izzy

Verizon_Support

We are always here to help out with any issues you might be having. If you still need assistance, provide us with the information previously requested, and we'll be happy to assist.

~Freddy

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