During this outage will calls be going to voicemail? Or will the be totally lost? What are the callers hearing when they call us during this outage?
Verizon sure could have sent out a notification to all users!!!!
My prepaid phone worked until 9am EST today where as my boyfriends phone had no service at all. I used a landline to call my phone and my sisters phone and she has no service either (and she has a 2yr contract.) all i got was a busy signal.
this is a big problem
+My cell is been out for at least 3 1/2 hours. Can't access account, either.
maybe out for days
i just accessed acct for first time but dont know how to reactivate phone there is some code
I use my cell for my business. Do you think verizon will reimburse me for all the sales i am losing right now?
Same here, and it's doubtful this is also our point of contact for our kids
Yep - no service even tho phone indicates full service. No customer service via website or phone. WTH happened??
i called the customer service..automated all it said was we are having technical difficulties try again later and hung up....this is very frustrating.
They said it could take up to two more hours....nice, huh? And no announcement.....
all i get now when i dial is dead air before i was getting a busy signal from my phone and its acting like i have made a call...grrr better fix it soon t
Garuantee their will be no credits, I am a new customer and already thinking of switching carriers...Good job Verizon!
that isnt about today that was an article from July
I just received this from customer support via chat...
I'm so very sorry to hear that your prepaid device is not working! This morning, we performed a two hour system wide maintenance update for all prepaid customers. The system started at 7am Central Time and ended at 9am. In order to get your phone back working to optimal conditions, you will need to dial *228 and then choose option 1 to get your phone updated to the new services! If your phone does not work automatically, that's nothing to worry about. Sometimes it can take up to an hour for the new system to register on the device, so a little wait is normal. I'm very sorry for any inconveniences that this may cause, and we do appreciate you being part of our Verizon Wireless family!
Did that just now, phone still not working
its 1208 est so 1 hour and 8 minutes into there it could take up to an hour whats there next excuse
Nope....still not working
Same here....
just try that no luck
just got mine back after 3 reactivations
DON'T YOU THINK YOU COULD POSSIBLY SEND A TEXT TO EVERY SINGLE PREPAID CUSTOMER AND LET THEM KNOW YOU ARE GOING TO DO THIS?! MY HUSBAND USES HIS PHONE FOR WORK! THAT IS JUST AWFUL TO DO TO SOMEONE! THEN, WE GET ON HERE AND THERE IS NO LIVE CHAT PROVIDED FOR WIRELESS CUSTOMERS! WHAT IS WRONG WITH YOUR ORGANIZATION? WE HAVE NEVER HAD A PROBLEM BEFORE AND WE HAVE HAD THESE FOR OVER 2 YEARS! NOW, MY PHONE IS TELLING ME THAT MY CODE IS INCORRECT AND I CAN'T EVEN GET INTO MY PHONE! HORRIBLE! I JUST DID WHAT YOU SAID AND HIS STILL SHUTS OFF AFTER 4 SECS OF DIALING A NUMBER! SOMEONE BETTER CREDIT OUR ACCOUNTS OR BBB WILL BE CONTACTED AS WELL AS SOME NEWS CHANNELS! IT'S JUST RUDE!
I WOULD LIKE TO KNOW HOW SOMEONE GOT ON TO CHAT WITH SOMEONE ONLINE ABOUT WIRELESS SERVICE?!
THAT IS FROM JULY BRO. BUT STILL....THAT WAS JUST 3 MONTHS AGO! WHY UPDATING AGAIN?
fourth try, no luck
PLEASE STOP REPOSTING AND REPOSTING SOMETHING FROM JULY!
12:17 PM EST...I've tried to activate the phone and it's still not working. I can't call or text. Will we all be refunded time or $ for not having phones for half a day (or more)?!?!
A verizon rep told me vit chat at 8:30 that it would be out for an hour. Now they've pulled the link to live chat so you can't get through to anyone. Still out in central texas.
im back in service
WHEN I CALL CUSTOMER SERVICE FROM OUR SAFELINK PHONE WHICH IS FOR EMERGENCIES ONLY WE HEAR "WE'RE SORRY. WE ARE HAVING TECHNICAL DIFFICULTIES RIGHT NOW. PLEASE TRY YOUR CALL AGAIN LATER." AND IT HANGS UP! HOW IS IT POSSIBLE THAT ALL THE LAND LINES THAT ARE USED IN THEIR CALL CENTER ARE BEING SHUT DOWN TO UPDATE AS WELL?! I DON'T THINK THEY HAVE THE MAN POWER TO ANSWER ALL OUR CALLS WHEN WE BOMBARD THEM THIS MORNING! AND WHY DON'T THEY HAVE LIVE CHAT FOR WIRELESS?! IS THIS A CONSTANT PROBLEM AND THEY JUST DON'T HAVE ENOUGH EMPLOYEES? IS IT LIKE WAL FART PROMISING TO OPEN MORE REGISTERS FOR THE HOLIDAYS AND THEN LITERALLY OPENING 2 MORE?!
LUCKY! HOW DID U DO IT?!
THEY BETTER OR I WILL DEACTIVATE IMMEDIATELY! ALREADY LIKING SPRINT BETTER! SHOOT! CRICKET MIGHT BE BETTER!
What I find ironic is that the adds are still loading to my prepaid phone, but I can't use it for calls or texts.
I CANT REACTIVATE MINE ANYWAYS! IT SAYS MY PASSWORD IS INCORRECT AND I CAN'T TALK TO ANYONE TO RESET IT! MY HUSBAND'S JUST WONT REACTIVATE!
Corporate headquarters number is 1-212-395-1000
SOMEONE SAID THEY ARE DELETING OUR POSTS ABOUT THE OUTAGE...IDK IF THEY WERE USING PROFANITY OR SOMETHING BUT I SEE MINE...
FANTASTIC! LET ME JUST USE MY PHONE TO DIAL OUT.................................... :smileyhappy:
I just did the upgrade through *228 option 1 ... then rebooted my phone. About 10 minutes later my phone started working again....
mine too
South Mississippi here...just got back on, actually my very pissed off husband finally got hold of me...
Sent from my iPad
I cheated and got through to a live person by using a non-prepaid verizon number. then made them transfer me. the person i spoke with said this would last 3-4 hours after saying this had been going on 3-4 hours. Nobody has a clue when this will be fixed but i expect to be credited for this.
HAHAHA I SHOULD DO THAT!
I was 'sneaky' and said I wanted to chat about a new service.
I dialed the *228 and did the reactivation thing but it's still not working.. despite the fact that it said 'you're phone has been successfully reactivated' and restarted itself.
They've got some 'splaining to do.
I'm in CA and as of 9:55am PT, nothing!
iv reprogrammed mine about 6 times i have service but i cant call out to pay my bill bc my phone ran out lastnight idc if my phone doesnt work i am just going to be ****** if i spent 75 dollars and i cant pay my phone with it bc iv tried too many times
They may not be able to send a notice if they are down. I am not sure what happened, I just got up this morning and realized my gf had not called me. I have important calls im waiting on. Not sure what to do.
I am with u on that!
well i got my bill paid but i still cant call or text i texted my gf wifi to wifi and had her try to call me and nothing i need my phone for my job i cant believe they wouldnt put something out there saying that they have a problem they better get it fixed soon because there are alot of people out there loosing alot of money
How can they send you a text to a phone that the network is currently down on? You act like they PLANNED to have the entire network turned off.
Sounds like you need to invest in something a bit more reliable than a prepaid/pay as you go option for your business. There's a reason it's so cheap compared to more reliable (Contract/Postpaid) Options.
Thank you for this info. I have a prepaid phone in Northern CA. I called *611 at 10:15AM PST and after a long wait was advised that the prepaid accounts were down due to a problem following a system upgrade. Did a *228 upgrade after reading the posts. I got a pop-up message immediately saying that my roaming had been updated. I was able to successfully make voice calls after that. I didn't have to push "Option 1". It was automatic after *228. Thank you for the info because I didn't get this info from any other source at Verizon. Am hoping this this isn't an on going problem because it will make saving money on prepaid futile.
Other companies, such as credit card companies, warn you when there will be a system upgrade or maintenance. It helps to have a heads up in case something goes wrong like today.
thats crap....Since when is $70/mo cheap? they claim superior service but deliver sh1t
Verizon Wireless's claim and JD Power awards I might add are for it's postpaid services. To compare, 4GB data with unlimited talk and text that you get on the $70 prepaid plan costs $110 on a postpaid account, that's over 50% less you're paying with prepaid. Since Verizon Wireless prepaid actually uses completely different, and significantly less amount of towers, has it's own support line, operates as a separate business and everything, it's not included in what has Verizon Wireless all it's awards for the best, more reliable coverage. That'd be the postpaid services you're referring to.
*228 then listen for the prompt and hit 1 to reactivate
Which marketing genius decided it would be a grand idea if they cut off prepaid service, disabled the support for them when dialing from a land line, preferring rather to whine about technical issues and hang up on them? REALLY? I don't have a contract with you now, WHY exactly do you suppose that is??? Now I'm going to hear from all sorts of people that if I HAD a contract, I wouldn't be dumped on like this. Okay, that's the same thing as someone saying "I'll quit beating you up if you marry me" Really....how many months of marketing did this imbecile fail before they got dad to promote them to head of sales? You have our email addresses...if it's an outage, how about a little warning oh, say maybe a day ahead of time (if you want to remain an ass) or maybe a week ahead of time (if you want to sign more contracts). No, I'm not pissed off, I'm GONE. This is the reason I HAVE a prepaid NO CONTRACT phone...I read through the customer service forums on line before I bought, and your contract customers were furious then. Swing away idiot, you lose. No contract means I can spend my money elsewhere...what? You didn't think I was smart enough to purchase three or four different phones under different providers with NO CONTRACT with any of them? hahahahahahahahaha idiot.
People who called my phone got three tones, and then nothing. beep beep beep. same as I got when I tried to make calls...even to customer service. Idiotic display to say the least.
