Do I take my 5 phones and go else where????
Family dealing with live threatening illness has caused delay in staying on phone with Verizon to clear this up. I've been with Verizon since 2001 and I have 5 phones with them. I had unlimited data on 2 phones since data was available on cell phones. Now I only have it on one. They crossed my childrens phone with mine and this took off my unlimited data on my person phone. The other phone was not affected. On Jan. 14, 2015 they see where this happened and now say they can't change it back. "We know they have the codes to change this".
Nov. 2013 I placed order for two new phones for Christmas presents for kids.
Half the phones arrived and with the wrong size phone cases.
No phones until AFTER Christmas.
Due to family member in ICU for a month. Mom couldn't stay on phone with Verizon customer service, trying to clear this all up.
Phones, all but two are working, for a short period, then three not working right.
Kept calling and on Feb 2, 2014 Verizon wirless told me to take the phones to a local Verizon retail store to have them change the settings on the two phones.At that time Verizon changed my data plan service while 2 of my cell phones were connected together. Voice and messaging service wasn't corrected until Apri 2014l and new service plan was in place from date of first call about mixup, (Feb 2, 2014)
Repeated calls to fix situation lead to retail store, (Roseville, CA. on Douglas BLVD) removing sim card from new Iphone 5S, pocketing it and installing brand new sim card, but nothing done with Iphone 4S (that was still connected to 5S).
Two phones are separated now: "After Mother was getting all daughter's text messages/pictures from boyfriend and friends!!!!! EEWWWWW" and daughter got Mother's messages from everyone: "Oh, not so cool".
Phone call Aug. 30, 2014 lead to me being put on hold for "the next available representative" for 3 hours, 11 minutes and then the call was just disconnected.
I recorded the whole phone call on my Iphone 5S video function, which I can provide if needed.
More attempts to get unlimited data plan back on my phone has been meet with all "training excuses" taught to service reps. and I'm told they can't restore my original plan.
I know there is a code and the correct numbers that can restore this. I'm told this each time Verizon calls and wants myself or a family member to upgrade.
The phone call to customer service on Aug. 30, 2014 was to report my deaf daughter's phone being stole at the hospital ER. An order was placed and confirmed for a new phone to be sent overnight to my daughter.
The phone never arrived, no call from insurance company or Verizon as to why the phone was returned to them.
More phone calls lead to the discovery that "Leonard had typed in address incorrectly".
I had to go out and buy daughter a prepaid phone as texting is her only way of communicating her needs.
Verizon sent me notice the service to said phone had to have service charges restarted again, because it had been suspended too long. I was charged for said stolen, not replaced, invisible phone.
Received call Jan 14, 2015, sales rep. (female). Asking me to purchase new equipment. ?????
I explained all past issues and she contacted "Customer Loyalty" supervisor Lupee. at 11:00am. Arrangements were put in place for Lupee to return my call after he reviewed case on his desk.No call yet, I called them at 12:51 pm. The girl that answered asked me if there was a time set for the call back? I told her I understood he would call right back. 12:56 pm Lupee called back, (Note: look how fast the line of communication was on their end????) and we talked till about 2:pm.
After talking all that time, this is what Lupee had to say: "He isn't in position to make changes to my service plan......wanted me to take new one "The More Plan". I only want my "Unlimited Data Plan" back. I have now stated this 9 times to him. He was able to see where plan was changed, *without my authorization". Only corp. can make changes at this date. I'm not asking for reimbursement for additional fees charge all this time, I just want my "Unlimited Data Restored". Stop trying to talk me into another plan, to buy another phone, etc. "Please".
I'll call again when I have a whole day to waste.
I'LL KEEP ALL OF YOU UP TO DATE ON THIS ADVENTURE AS WE GO ALONG. I STILL HAVE HOPE THAT THEY WILL COME THROUGH SO I DON'T HAVE TO GO TO "S".
Today had to get number changed for the "old" phone that my daughter needs and I'm Paying For. The old number is a drug ring!!!!!!!!!
I will proceed with complains to corp and FCC and placing on Face Book.
We'll also contact 13 on Kurt News.
Linda Hoffman
408-6XX-XXXX
