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Verizon e-gift card

My family bought 4 phones from Verizon and got e-gift cards came through my Email and the worker who was working at the Verizon store said Verizon will send you four $150 e-gift card and you can use them in other vendors online and also some of my friends said the way to do that is I can move that $600 Verizon gift card to a debit card or something and use like a prepaid card. However, I searched really hard and all it says is Verizon gift card can only be used for Verizon. Can someone tell me is it true and if I can, then how to use them in another vendor. It confuses me because the actual Verizon worker told me I can use Verizon gift card in Amazon and all that. Even I went to the store once again only to ask a question about those gift cards and again he confirmed by reading his computer monitor that I can use them.

Comments

Doggo

Your title is your answer. It's a digital gift card to be used with Verizon only. Much like how an Amazon gift card only works for Amazon or a Domino's gift card only works for them.

Verizon used to do prepaid Mastercards which did work anywhere. The store rep is going off of that. Suggesting a Verizon gift card is the same is being misinformed.

Verizon_Support

Hello. Thank you for reaching out to us. It is true that Verizon E gift cards can only be used at Verizon stores and on your Verizon account. You can find out more information here: https://www.verizonwireless.com/support/gift-card-faqs/. JordanL_VZW

tamanga

However, I could not even use my Verizon e-gift card in Verizon online shop. There is simply no option for entering gift card number and the pin.

spanki424

Then you need to train your staff of this policy. I told them exactly what I was needing the gift card for and they said it would work. They just wanted the sale. This is unacceptable. Esp right now when people don't feel comfortable visiting stores in person. This was to be a gift that was ruined. What are they to do with the gift card now when they won't visit a store. Thanks alot.

Verizon_Support

We apologize for the misinformation in regard to the Verizon gift cards you have received, as we did not provide the information that you needed. These cards can only be used at Verizon, and can be used to pay your bill, purchase any device or accessory such as headphones, watches, and other electronics.

PedroM_VZW

bryanmart2020

yeah right there’s no option for the gift card , only to pay bills not to buy accessories

Bt1991

That is also false information because I just tried to use the 2 gift cards I received for switching providers first I was told I could pay of my cancellation fee from the other company which is false then I was told I could use them to pay off phones which is also false because you can’t add 2 gift cards together and if you don’t have enough on one card you can’t pay of the phone so thanks for all the miss information love a company with terrible customer service and one that gives out bad information to get you business

TomCat06

I was given the same false information from a Verizon sales representative at the Lake in the Hills, IL. Verizon store!!! I’m very disappointed with the Verizon associate whom knowingly lied to me, while pretending to be interested in knowing my 2020 summer vacation plans 60 seconds after Introducing herself and apologizing for the long wait outside. I explained because my husband is ill fighting stage 4 MCC that we had no plans to travel. She smiled and continued to speak about her family vacation to Colorado, and how safe they’ll be, “because nobody vacations in Colorado”. The Verizon associated then said the gift card would arrive in about 8 weeks & it could be used anywhere. I said that would be great, just in time to purchase a needed refrigerator from BestBuy (using said gift card) Labor Day weekend. We’ll I hope she and her family had a safe and enjoyable time. I also hope she enjoyed the bonus she received when I willingly signed up for the Verizon CC that she was effective at promoting, almost as much as her family vacation.

Verizon_Support

First and foremost, your husband's health is most important. After reviewing the feedback you've provided here, I'd be disappointed too if I were told that I'd receive an e-gift card and that it's not been received. I apologize for your inconvenience and we're here to help in any way we can. As our valued customer, your account concerns are our concerns too. Since we will need account-specific details from you, we’re requesting your permission to gain access to your account. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:

http://spr.ly/6604Go2ly

ShantaiJ

If we have more than 1 gift card can we double it up when making a purchase?

Verizon_Support

Great question! You absolutely can! We want to make sure that we are on the same page. What exactly are you trying to purchase?

hajj4126

The same thing just happened to me. My hubby and I went into our local Verizon store on 9/20 and switched 4 phones lines from Sprint to Verizon. We were specifically told by the saleswoman that we would receive a $250 Visa or MasterCard GC for each line transferred for a total of $1000. Well, I just got the email confirming that my “Verizon e-cards” have processed. I tried calling the saleswoman (she gave us her cellphone number when we purchased the phones and told us to call if we needed anything) and left her a voicemail asking her to call me back because I had a question. Not surprisingly, she never called me back.

And of course, we already bought all the accessories we need for the phones and already filled out that survey saying what wonderful service we received from the saleswoman. We were without a doubt mislead and reading this thread makes it seem like this is something that is commonly done. Unacceptable!

Jond121

How do you use your e-gift card? WHAT A JOKE....

Verizon_Support

Hello Jond121! We hope that you're not having trouble using your e-gift card. If you do, please review our FAQ for more information on how to use them: https://www.verizon.com/support/gift-card-faqs/

AaronS_VZW

neighbor0

I would like to apply my Verizon e-gift card against my FIOS and Verizon wireless bills, but I do not see the option for "other payment options" under my account ( I looked on Verizon.com and using the app). Is this because I am enrolled in auto-pay? If so, do I need to discontinue the auto-pay in order to use the e-gift cards? Will I lose the auto-pay monthly discount? This makes no sense to me!!!

lito213lbc

I understand where to use them, but how to use them is the problem. I got my e-gift cards by email both with six digits pins (which is odd). Now, I am trying to buy accessories on the my verizon app and I cannot find an option to pay with the e-gift cards. I tried adding a new payment form and it only allows me to add credit or debit. So please explain to me how am I supposed to use the e-gift cards. Thanks

Lorbarre8

Same here! I was also told so many other things as well that simply were untrue. I transferred 5 lines from my other carrier. So disappointing.

Verizon_Support

Hello, we can look into this for you. Please send us a Private Note to proceed.

Lizv7777

I am having the same issues. This is garbage and I am calling to get this resolved. This is horrible customer service on Verizon’s part!

Kellilynn2020

I was misinformed as well. Just switched to Verizon less than two months ago. The employee lied about so much. Said we would receive $450 of gift cards to use anywhere. Such garbage.

Kellilynn2020

I spoke with one of your representatives today at the rebate number provided. She had no information in regards to my rebate after I gave her tracking numbers, etc.. This has to be one of the most deceitful companies I’ve ever done business with. One lie after another from employees. C’mon you offer a rebate with all these ridiculous stipulations. Btw, finally was able to obtain and print out copies of my 3 rebates but doubt it will be useful.

Verizon_Support

Kellilynn2020

This is not the way we want you to feel and we would never intentionally mislead you. Were you not able to get your Verizon gift cards or is the issue where you can use those cards?

EdwardL_VZW

Kellilynn2020

Initially my rebate emails (3 total) wouldn’t open up on my iPhone or my husbands. I contacted Verizon and the representative couldn’t help and told me to call the rebate number. Called rebate, gave the lady my tracking number which I had a screenshot from the day I applied for it. She had nothing showing up in the system for me being due a rebate.

Finally got on my actual computer and was able to open all 3 emails containing $150.00 each only to find out that these rebates can only be used for ONLINE Verizon merchandise, not able to use in a Verizon store, or can be used to pay a Verizon bill. The guy in the Verizon store told us the rebate would arrive in the form of a credit card to be used anywhere. That was untrue.

It’s been nothing but a mess with this company. I’ve also read that the rebates are useless and customers are having trouble even using them to pay a Verizon bill. I left Sprint after 20 years for this deceitful mess.

ChristianMemes

We were lied to as well.

We were promised two $450 gift cards that could be used anywhere, but we’ve only received two $250 Verizon e-gift cards.

we don’t need Verizon tech ... but $900 to use as we please would be great.

Verizon_Support

We want to ensure you receive the correct amount. What has caused the difference in price for the card amount? -ChrisM_VZW

sandipan_ju2008

I am having the same issue. Is there any way to check the e-gift card balance using card number and card pin and how to use the card for buying any Verizon product.

Bryanj53

That isn't true. I used mine at Walmart. I typed the number in on the register and it worked. You do not have to use this at Verizon only.

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