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Why has my Verizon service deteriorated? I only get 1-3 bars and have to use Wifi if I want to connect online. This is a fairly new development and is driving me crazy.
I am having this issue too and I am not sure why. I depend on my cell phone for all communication and I need to stay connected, so when I have issues with the network and connection it is a problem. Will the network be upgraded or worked on so this issue does not continue?
@raevans_66 We're sorry to hear about the network issues you're experiencing. We'd be happy to help with troubleshooting and a general review of your area. We'll send you a Private Note shortly.
@Jesseditor We always want our customer to have the best service available to them. Thank you for reaching out for options. You mentioned using wifi, is this something that only happens indoors? If not do you experience this everywhere you go?
I did a "chat" with another customer rep who told me that for another $10.00/month I can get better service. I am going to transfer my service to another carrier where I'm sure I can continue to get mediocre service for much cheaper.
We always want to make sure that you receive the best available service in your area, tmwsiy11. Based on the details you've shared, it sounds like the issue is isolated to a particular location. How far do you have to travel before you notice an improvement in service? Does this happen both indoors and outdoors? What signal do you see on your phone when you encounter these issues?
izzy, i have to go about half a mile to get good service. yes, it happens both inside and outside. i usually have 1 bar, sometimes 2. my verizon using neighbor has the same issue. can we get another tower? this is a populated area! thanks!
As a consumer, I know how important it is to make sure your service is working at all times. If you still need assistance, please provide us with the previously requested information, and we'll be glad to help out.
I chatted with a customer service rep who told me I needed to pay $10.00/month more to get better service. I do not want to pay more each month so I will find a less expensive carrier.
Hello! We want to make sure we address any issues or concerns you may have with your service. If you still need assistance, please don't hesitate in reaching out to us.
Same here. I am actually researching other networks to switch. I have been with Verizon over 15 years and live in the same area. In the past year (especially this year) calls sometimes will not go through, calls drop, areas in my county where there is no service at all. Most of the time only showing 1 bar in my house now. Very hard to run a business without services! So frustrating.
Hello, we have attempted to reach out but are unable to send a Private Note. Please enable Private Notes, or reach out to us for real-time assistance using this link: https://www.verizon.com/support/contact-us/
