I am seeking a method to complain about poor data/voice coverage in my neighborhood. Is there an online forum/email address/or direct contact for someone who can address my concerns?
Thank you for clearing this up, MARKUN2. We do have an amazing team constantly working on our network to bring stronger coverage throughout the United States. Coverage may vary day to day due to a variety of reasons such as terrain, cell site changes, foliage, construction, population changes, and interference. In your 19958 area, you may have trouble making a phone call or using your service, especially when indoors. With HD Voice turned on, your calls are attempting to pass through the LTE network but based on what you described, I’d like you to try turning HD Calling off to see if the dropped calls while you’re around town improve. Since you mentioned you have Samsung devices, you can find the steps at https://www.verizonwireless.com/support/hd-voice-for-android-faqs/ in the “Turning HD Voice On/Off on Your Phone” section. Although I see you mentioned FiOS is not available in your neighborhood, do you have any other form of home-based high speed internet at your residence?
JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Perhaps a little more information will help. We have noticed a steady, progressive decline in signal strength in our neighborhood. I have called customer support several times, only to get the standard response of "You need a new phone," or "You need to update your phone." These responses neglect the fact that both my wife and I have new phones and all of our Verizon neighbors complain of the same issue. I cannot get anyone to escalate the problem so that it can be addressed form a technical standpoint. Needless to say, I am very dissatisfied with Verizon right now. Sprint and AT&T seem to be the better choices in Idaho at this point.
We want you to get the service you can depend on. Can we start with your ZIP Code? What devices do you have?LauraL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Zip code: 83616
Devices: My device is a Nexus 6p. My wife has an iPhone 6s
Eagleresiden, thank you so much for those details. I was able to review the area. I'm showing that you should have a great coverage. Are you only having issues while indoors or outdoors as well? How far would you say you need to travel before you start picking up better service. Please keep us posted. KevinR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My coverage issues are specific to the area bounded by Ballantyne, Floating Feather, Highway 44, and Park Lane in Eagle, Idaho. Coverage is universally poor, with minimal improvement outside, in this area. Voice calls will drop frequently, and data coverage is severely limited.
COMPLAINING to Verizon isn't going to help. Verizon doesn't react to our complaints. They will only listen, but then give you a corporate blow off answer. The only reason Verizon has changed anything now is in response to losing millions of customers to T-mobile.
VERIZON claims 4glte in my area, but on average I see it only 29% of any given day. How do they get away with it? When I call and tell them, their response is our map shows you should have good coverage. According to Verizon I don't even have a 4glte tower close to me, so how can they make that claim?
They've been blowing off my complaints for a year now, shrouded by the suggestion that I need to update my phone. Baloney. I always have the operating the operating system and my apps totally up to date.
I Looked at the open signal maps. It looks like there is a tower in northwester quadrant of Boise and in Middleton. I don't know the area, but I suspect Eagle is slightly raised, and gets a decent signal, but creates a radio shadow in the slightly lower area around the High School you describe as the location problem. In addition, Verizon seems to focus more signal down the US 26 corridor. Check out open signal, which is based on actual signal not an estimate Like Verizon maps. I would say that area needs a microcell at minimum if anything is to change.
This is helpful. Now if only Verizon would do something about it. Otherwise, it's time for me, my wife, and all my neighbors to make the switch to Sprint or AT&T.
I agree. I've lived in this area for several years and coverage has continuously gotten worse. Dropped calls and very poor data connectivity have become the norm. There are times I can hardly send a txt message. We're looking into switching carriers.
We have noticed the same issues. Service used to be great in Eagle when we moved there in 2000. But over the last year it has gotten much worse. Verizon sent me a WiFi booster that helps in some circumstances but not all. I basically try not to use my phone anywhere outside the house and around the West end of Eagle, it just doesn't work most of the time. It is sad that if I want a phone that works at the cabin I have to put up with one that barely works at home.
What is the zip code of the location where you have the most trouble?
83616. Please see earlier comments in the discussion chain for a detailed description of the area affected.
Directly to VZW via phone call. But don't expect any help. All you will get is "that is concerning" or "let's look into your problem" or "we aren't going to fix it even though we broke it...".
Our coverage here in 38464 was at one time pretty darned good (much better in most area's that ATT) but a year or so ago they installed 4g and killed coverage in the entire southern half of middle TN. Long stretches of 4-lane highways where we had good to decent coverage are now black holes. Dropped calls in view of the serving tower. Dropped calls inside the city of Lawrenceburg. AND the 4g data speed is no better than 3g was.
Cross the TN/AL line on US43 and service is almost 100% the 20 miles to Florence, AL. Lawrenceburg to the state line (20 miles), typically drop calls 4-5 times along a 6 mile stretch of road and have delayed dialing most of the rest of the way.
TDOT needs to start charging rent on hilltops along Hwy 64 & 43 as we are back to the 1990's with cars lined up along the road on hilltops. Someone is going to get killed trying to get back out into traffic.
I have filed dozens of complaints via phone and twitter and was actually told that I was in an area of "less than optimum" coverage and that they had no intention of doing anything about it.
I have already moved a couple of my guys to ATT just to get service at their homes (where they had decent service prior to VZW [Removed] it up). I will be moving my other devices somewhere else (ATT has always sucked here but is now a better in a lot of areas than VZW) as they die.
I have given up on getting the problem fixed and am just trying to make sure that everyone that will listen knows how [Removed] up VZW is and how they operate. Half the coverage for the same bill...
Regards,
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Message edited by Verizon Moderator
Ratt1Zillion-
I hear you loud and clear. My phone is my right arm and it's unacceptable to me that you've been dealing with this for about a year now. We definitely want to keep you on Team Red. I sent you a message to your community inbox. Can you please respond there so we can provide more personalized support?
AmberK_VZW
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We have to stand in a corner to talk to our friends.
THIS IS UNACCEPTABLE
We have new Samsung phones and get 1 maybe 2 bars of signal strength... calls get dropped and we always end up moving to that corner. The tower down the road needs to be updated! OR SOMETHING.
Our neighborhood is talking and four houses down, they just dropped their verizon wireless phones last week. Almost all of us have dropped our land lines. We have fiber optic at the end of the road but NO, they will not install an upgrade for FIOS. We dropped our 4Meg verizon web connection because it never met 3 Meg and that is = to having old dial up lines, these days...
We are not waiting any longer. ACT! make the tower owner upgrade before it is too late.
Rob and Mary
MARKUN12,
We take your feedback seriously and our goal is to provide you with an exceptional signal. When did this start? Where (indoors or outdoors) does this happen? Are you able to receive an exceptional signal in other areas?
CoreyM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
At best we get 2 bars outside our home, on our property.
Inside 1 to 2 bars. Been this way most of the time, 3+ years with dropped calls becoming more frequent.
Yes we get 4 or 5 bars while driving in other areas.
We just need the tower in this area to upgrade and stay up with the technology. We know TX and RX'ers are better every year.
Just need someone to take responsibility for their customers!!!!
Just google map measured the distance to the nearest tower - 1.8 miles, and I don't know if that is a Verizon...
Got smart, here are the gps#'s for that tower - 38.770960, -75.229890
thanks for whatever you can do - tower likely owned by Mr. Hudson...
Rob
I m having coverage problems. I live in illinois and when I travel in several directions I end up n dead zones. 61501. When I go toward West I loose signal. When I go east I loose signal. When if I south I loose signal. We have a daughter who works in jacksonville and you can't even see when someone calls you until you get back into a Verizon area. With so many wanting to use phones as GPS it's almost impossible. We have friend who go to Ozarks in Missouri and have no signal the whole time there. Quincy il your out of luck too. Let alone the smaller towns. What's up Verizon. You used to cover these areas. My note 5 android you sold me is the last of my family to get signal too. It's time you cell phone people started working together and sharing towers. First to do so will get all the customers. -- fed
up and thinking about leaving
Reliable service is definitely important so I completely understand your concern Copper60. We never want to see you go.
You mentioned you're having issues in multiple areas. Where are you located now (city, state, and zip code)? Is this affecting calls, text, or data?
JohnB_VZW
