I'm in Chicago and for the past several days I've been getting 3G instead of 4G. Why is this? I know that Verizon cancelled the plan to throttle certain customers and I don't have an unlimited data plan, so why am I no longer getting 4G?
Same here in Harrisburg, PA since yesterday - not good...
We appreciate the heads up from both of you. You should still get 4G service no matter what data plan you have. Are you still only getting 3G on your device? Have you tried to power the phones off/on to see if 4G returns?
TamaraH_VZW
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VZW customer support
I am having the same issues here in Massachusetts
not happy since I just upgraded all my phones and actually brought a new person on the line too
I have full power cycled the phone and still no luck
has been like this for a few days now
Verizon needs to do something to correct this quickly as I am truly unhappy being a long time customer as with other people.
Since we are not getting what we are promised, I feel there should be some reimbursement of some kind to rectify the situation.
You were "promised" a data connection. Whether it is a 4G, 3G or 1xRTT, VZW is providing a data connection as "promised".
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Congratulations on your recent upgrades, PandatC! I want to make sure you are able to enjoy the new phones with our service at full potential. What is your zip code? Are you experiencing this at a specific location, or does your data remain on 3G in all areas?
AndreaS_VZW
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