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Why does the data speed and latency vary to such extremes during the day?

Our wireless data speed varies from 8-10 Mbps with a latency of < 80 ms (usually in the early morning) to around 1 Mbps with a latency of over 300 ms (during the middle of the day and then again in the evening). Of course, 8-10 Mbps and < 80 ms latency is fine, but 1 Mbps with a latency of 200 ms or more is unacceptable, especially when one it trying to occasionally work from home. This has started being a problem shortly after Verizon offered the unlimited data option. I am suspicious that there are too many customers/phones/devices connecting to our cell tower for the equipment to handle traffic. Any ideas or has anyone else noticed this in their area?

Comments

Verizon_Support

@Joncon87 we know how important it is to have efficient speeds. How long has this been going on? Is this typically happening indoors or outdoors? Also, can you share the zip code you're located in?

JONCON87

I have only noticed it the last month, because I have been working from

home some. I am not sure before then because I was never around during the

day on weekdays. I haven't noticed it on the weekends - but I don't use it

as much on the weekends. It happens indoors or outdoors (I have tried

taking my phone out on the front porch - it doesn't make any difference).

We are in the 37064 zip code.

On Sat, Aug 5, 2017 at 12:07 PM, vzw_customer_support <

jenniferh_vzw

I really appreciate all these additional tidbits and see how important the service is now that your work situation has shifted, JONCON87. I do see the service in the 37064 area can vary due to a variety of reasons such as cell site changes, foliage, construction, population changes, and interference. Those factors contribute even more with indoor performance where the building may add to the interference (even within 50-100 feet of the structure). Let’s look at some things that we can do to help. What model device do you use? Are you also using your device as a Mobile Hotspot at the time you experience these difficulties? Did you make the change to Verizon’s new Unlimited plan?

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JONCON87

Thanks for looking into this. I have an iPad that we bought from a Verizon

store about 2 years ago (model ME993LL/B) and an iPhone SE that I got about

3 months ago. My wife has an iPhone 6s. We changed to the unlimited plan

right after it was offered, and dropped our AT&T DSL (pitiful excuse for

broadband). I use both my phone and the iPad as mobile hotspots for my

laptop. I haven't noticed any difference between the two devices as hot

spots - as far as the speed and latency issues are concerned.

Most of the work I do is via remote desktop sessions, where there isn't a

lot of data going back and forth, just screen refreshes of what is

happening on the remote server that I am connected to. Although speed is a

factor in terms of how fast the screen is refreshed, the main issue is the

latency. When the latency is greater than 100 ms, I start having issues

like dropping the connection or sync problems, which are killers in terms

of being productive. When the latency stays under 100 ms, I don't seem to

have any issues. Since this seems to happen from late morning to early

evening (mostly), I was wondering if it is a factor of the amount of

traffic hitting the equipment on the cell tower that services us? Like

ourselves, many of our neighbors went to unlimited wireless (when it became

available) because it is the best broadband option available in this area

for now.

Thanks again for your assistance!

On Thu, Aug 10, 2017 at 8:04 AM, jenniferh_vzw <forums@verizonwireless.com>

Piscestg

A drop during "peak" times is normal. Fortunately my best speeds are 50 to 70 MB/s

which are early in the morning.....5 or 6 am. Midday will often be less and evenings

and weekends may drop to 30 or 40. But I am lucky that Verizon has the Advanced LTE

in my area, so even the "slow" speed for me is still great.

As you said, there are probably many users tapping into the system.

JONCON87

I guess my only hope is that Verizon will upgrade the equipment on the

tower that services this area, or some other company provides another

broadband alternative. It is amazing to me that I still am unable to get

reliable broadband in 2017!

On Thu, Aug 10, 2017 at 9:04 AM, Piscestg <forums@verizonwireless.com>

Piscestg

True, I don't blame you. I've read of this with some other customers also.

I was concerned for my speeds but they've never dropped and I'm in a

populated metropolitan area. Good luck.

Verizon_Support

JONCON87,

We take pride in our network and are always reinvesting and upgrading. We don't want to see you go. Are your concerns indoors or outdoors? Here's a link that will assist with available options while indoors: http://spr.ly/65818vmJ9 KatiM_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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