On 11/6, I placed an order for an iPad mini 3 (on Edge). I could not change the shipping address on the order, because I did not have either of the 2 phones on me that are on my account at the time, so I could not receive the "authorization code" via text message.
After placing the order, I immediately called to see if I could change the shipping address. No problem, they said.
On Saturday, 11/8, I received an email that they had to "further review" my order, and that I needed to call them within 7 days. I called immediately, accepted the terms and conditions, and again asked her to check (and change) the shipping address, since I knew the device had not shipped. No problem, she said.
Today, 11/10, I received tracking information. iPad being sent to my old address.
It's not the end of the world. Annoying, but it's my parents address, not some random old address. However, it's about 100 miles away. I left my billing address there because that's where my bank and credit card billing addresses are as well, since I'm planning on buying a house in the next year or two, I want to wait for that permanent residence before I change my mailing address for important things.
Today, I ordered a Droid Turbo on my main line. This time, I DID have my phone on me, and I was able to get the authorization code texted to me in order to authorize the address change BEFORE even placing the order. I changed the address to my work address. The "Ship To" address in my email confirmation shows my work address.
I received tracking information this evening. Phone being sent to my old address.
WTF, Verizon???! I called, and they said they could put in a "redirect request" on both orders, but that it would delay shipping. Well I guess there's no point, because if it's going to delay shipping until next week or longer, I'll get them faster by just going and picking them up this weekend.
For the iPad, it's whatever - I had to change it after ordering, so even though 2 reps confirmed it would be changed, I wasn't really surprised. But I don't understand why the Droid isn't shipping to the correct address when I changed it prior to completing the order AND it shows the correct "Ship To" address in my email confirmation.
Argh!! Why is this such a pain??!
