nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

Site Totals

3456 Users Online 5851918 Members 365847 Discussions 61938 Solutions

Won’t let me change my billing address because there is no coverage

Mtma

I recently moved to Montana and when attempting to change my billing address it wouldn’t let me, stating that Verizon doesn’t operate within its own network here. I’ve been using my sisters address in Florida. well she is moving and I am still suffering with no coverage. I basically have to drive half an hour to get any Verizon reception. Then it’s only focused within a very small radius. I am at the point I want to terminate our contract. I have to rely on WiFi calling and sometimes don’t get text messages for a day or so unless it’s iMessage. Plus it makes everything a hassle when trying to pay or make adjusts not having the correct billing address on here.
Thank you

Comments

Verizon_Support

Mtma It is certainly a priority for you to be sure you have reliable service. For now are you going online to your My Verizon Account? Also, are you the account owner?

DoloresK_VZW

Mtma

I dont have reliable service and haven’t for months. Lately it seems to have gotten worse like I’ve been kicked off towers. I am the account owner. It’s very frustrating considering I have to be almost 90% on WiFi.

Mtma

The message I received multiple times on the app while attempting to change billing address is the following.

“The ZIP code you entered is in an area where Verizon does not operate its own network. In order to complete your address change, you’ll need to change to an eligible plan for your new zipcode”

Verizon_Support

Mtma This is not the experience we want you to have. We will do everything we can to help with this. First, we want to make sure you were able to change the address. DoloresK_VZW

Child Item