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dropping calls over the past few months

What is going on with your coverage Verizon? Over the past few months I have had a steady increase of dropped calls in places where I have had good coverage. I have both 4G and 3G phones and the signal bars have steadily declined over the past few months. In my house I used to have full bars on my 3G work phone and could go anywhere in the house and have good coverage. Now, I only have two, maybe three bars at best. My 4G personal phone is experiencing the same dropped calls. These are both iPhones and have reset the network settings and have done hard resets per some of the suggestions in these forums. This is unacceptable Verizon!! Any assistance would be appreciated.

Comments

ammoblammo

Have you tried dialing *211 to update roaming services? This can help your coverage.

Ann154

ammoblammo wrote:

Have you tried dialing *211 to update roaming services? This can help your coverage.

It is *228 for the preferred roaming list update and you don't use it on the 4G LTE devices.

ammoblammo

Thanks Ann154 you are right. i didn't know that you don't use it on the 4G LTE devices though. Do you think that jdhog77 might have other external factors going? i.e.: someone puts up a large antenna on their roof, or they made some changes to the towers in their area?

jdhog77, maybe you should try using wifi calling while you're in your house!? Otherwise, let us know how it goes getting this repaired. Make sure to talk to Verizon's excellent technical help, they are great on the phone. :smileyhappy:

Verizon_Support

Hello jdhog77, let's get to the bottom of this together! What zip code are you located in? Does signal improve when leaving your home location? What model iPhone is experiencing the issue? Has any recent software updates been downloaded or installed on the devices?

WiltonA_VZW

VZW Support

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