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existing customers get hardly any deals, horrible experiences ordering phones

I am quite frustrated that existing customers can only get a deal on 2 phones and that is it. Which right now, one of those two options isnt even available to order and the other is back ordered. I also took me several phone calls and hours trying to get my last phone ordered along with being lied to by the agent. Now trying to order a phone again, took me over an hour and it is back ordered. Existing customers should be treated better than this

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acraftylady2

You are not stuck buying a phone directly from verizon. Been years since I did that and no issues. I think even on other carriers phones are back ordered. My guess is they are having trouble getting the parts to make them with the pandemic and all or they don't have enough help in the factory.

Verizon_Support

Hi, terrk. We appreciate your many years with us and I certainly understand your concerns in regard to upgrade options. I am happy to help. To confirm, which phone are you interested in? Were you able to complete the order with the representative?

terrk

They said it went through but.i have nothing confirming it and was told I won't until it ships. It is the a42 5g since the only deals that are offered for an existing customer is $300 off select Samsung. When you look at what options that is, it is only the a42 5g and a51 5g...those are the only 2 discounted phones for an upgrade one of which isn't even an option to try to get. I wish there was better retention efforts for existing customers

Verizon_Support

terrk,

Thank you for reaching out. We do have a couple of other upgrade options for another Samsung device and even an iPhone. Did you complete your order and get confirmation already? Check out our deals https://www.verizon.com/deals/ online.

JenelleW_vzw

ranjay5161

Been finding the same problems. Been a verizon customer (both wireless and fios) for many years. Looks like all the so-called deals for a phone upgrade require a new line (which I don't need) and switching to an unlimited plan (again no need ). I am interested in a new 5g samsung to replace my J7V. Most likely A51 or A42 (think the 51 is a bit better but unsure).

Verizon_Support

We do have offers for our new and existing customers. You can take advantage of all our deals but certain restrictions apply and you have to decide if it is best for you and your family. This is the same for all cellular companies. We have offered great promotions in the past for our current customers. You can view all our current deals here: www.vzw.com/deals I can also take a look at your account to see what options you have. I have sent you a private message. -Amber

terrk

No, phone did not ship on the 29th as it was supposed to. Can't get anyone to tell me if it actually came into stock and they didn't ship mine for some reason or if delayed.

Verizon_Support

Thank you for that information, Terrk.

Please feel free to reach us in a Private Note, so that we can take a look at the account and assist with this.

CelesteR_VZW

industrialistic

You are dead on accurate. Verizon is squeezing every last penny out of its existing customers and betting that they will not go through the trouble to jump ship. I have been with Verizon for 10 years and only received 1 discount when I opened the new line, and never again since. I have been buying unlocked phones at full price because I do not want to deal with all twisting of words from the sales rep. The lastest story I was told, today actually, is that "We (Verizon) do not make customers sign contracts any more. All we ask is that you give us your old phone, and agree not to cancel your service for 24 months, and then you will get a 350$ discount on a new phone". I was told this by a corporate store manager. How stupid do they think people are?! So insulting! How is that not a contract??? Same old snake in the grass tactics that I was expected to tell customers when I worked for Verizon many years ago. The only thing that has changed is that now I am expected to turn in my old phone as well!! Verizon, you have no right to my property and it is disgusting that you would even consider doing this. What a scam!

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