I understand i have to call to actually cancel my service thru Verizon, but can i port my numbers over to another carrier before i cancel?
Mkturner, we certainly do not want to lose you as a customer. Let’s work this out. Why are you looking to cancel? Unless you have additional lines on the account; porting your number(s) out cancels your service. AlbertoR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
don't cancel before port out complete...call your new carrier they will start and finish process and once its completed it will cancel on V by itself .
Simply amazing.......so I did what Alberto said, and just ported my numbers over to at&t.....on April 6th.
Today, I got a bill from Verizon for two months worth of missed payment.........I didnt owe anything to start with, I owned both phones outright..........so I guess just porting my numbers over, didnt actually do anything.
Was your VZW service governed by some sort of contract with an ETF?
Not that I know of. They told me when I spoke to them in January, it was a month to month since we had no contract and the phones were paid for by me.
Just to be sure, pull a recent bill or two as well as the original documents (if available) and check for anything that talks about termination fees. If nothing, Verizon Wireless would need to explain what the charge is for.
If you were told that you were not under contract that would lead me to believe that you were on a Device Payment Plan for your phones and you were billed fr the unpaid balance of these devices. This is not an ETF. This is you paying the rest of the payments for the devices that you kept that Verizon was allowing you to finance with no interest. You don't have the service and there is no way to continue to bill you monthly for the unpaid balance so you are then asked to pay it up front. You get to keep the phones, which you most likely already traded in to AT&T.
