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iPhone 14 lack of cell service

A week ago I traded in my IPhone 12 Pro for a IPhone 14 Pro. Ever since then, the 14 pro has horrible cell connection, losing singal when next to a window, having the service say “SOS” on the screen and even horrible sound quality. I had no issues on my IPhone 12 but since the new model 14 Pro, it’s been a nightmare and a waste of money. I did all the trouble shooting and the signal is horrible for the IPhone 14. Anyone got suggestions?

Comments

Verizon_Support

We're sorry to read that you've had issues with your iPhone and we're here to help. Is the phone on the latest iOS update? Have you tried resetting the network settings? ~Peter

Verizon_Support

Hello. We wanted to check back with you to see if you were still experiencing issues. Have you tried the reset, as my colleague suggested? If you still need any additional help, please send us a private note.

~Ivone

Dawkinseffect

Of course I updated the IOS and reset all the settings once I got the phone from the store. It didn’t work. Getting the IPhone 14 was a horrible mistake

Dawkinseffect

And how does someone send a private note

[Deleted User]

Hi @Dawkinseffect
,

To send a private message vzw_customer_support, you can click on their username displayed on their post above to bring up their profile card overlay, and then click on "Send message" located in the bottom right corner of the overlay. Alternatively, you can navigate to their profile page here, and then click on the "Message" button located under their username in the top left area of the page.

Verizon_Support

Thank you for that information, Dawkinseffect. We appreciate you for trying those steps and I'm sorry that didn't help improve your service. Please be on the lookout for a Private Note so we can better assist.

-Lauren

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