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missing devive dollars

I had a few hundred dollars in Verizon up money that disappeared when I applied for the Verizon visa card. Did anyone else have something similar happen? What is the correct department to call about this. I'm getting real tired of sitting on hold forever and then not getting to the correct department.

Thanks

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Verizon_Support

We're sorry to hear about your experience with your Verizon Up money. Our goal is to help you move forward. Here's a number to our Verizon Up team to be fully assisted 866-895-5579. I hope this is beneficial.

-Corey

JOSFAS80

I tried them and they said they could not help me. I feel like I ( like others) are going in circles.

Thanks

Doggo

Device Dollars turns into Verizon Dollars once you have the Verizon Visa. This should have been explained.

Verizon_Support

We know how important it is for your concerns to be addressed. After signing up with the Verizon Visa card your Device Dollars convert to Verizon Dollars. Do you have acces to your Verizon Dollars?

EllisandraC_VZW

JOSFAS80

The problem was, that they did not

JOSFAS80

the problem is that they did not, and no one seems to have a clue who I should talk to

Verizon_Support

Please reach out to us in our social media Platforms, follow and DM for a review of your Missing Device Dollars

JOSFAS80

A few days after I posted here, the missing credit appeared. It was over a month after I signed up. I don't know if posting here is what fixed the problem, or if it just takes that long for them to transfeer. But someone should have been able to tell me that.

Thank you all for your suggestions and help

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