am posting on here as a last resort before I switch carriers, out of the blue one day in January my network data slowed to 0.6 MB/s. Let it slide for a few days. Called tech support.then got transferred to Tier 2.. I got a new SIM card. They said well it must be your phone . I go down to store trade in my iPhone 11 to a 14 pro. Fire it up and same exact issues. 0.6 MB/s. The people in the store can’t give me an answer. I call back to tech support they take me up to tier 3 they open up a ticket and find nothing wrong. I am under network management 24/7 no matter my time or location. I travel 200 miles a day and no matter where I am it will not work. I live in a rural area they check the towers and say there is no network congestion yet I’m still being de prioritized at home and where ever I travel. They say the only option is to upgrade my plan but the 5G start has worked for me over a year with no issues. I’m not sure what has changed but upgrading my plan is not an option for me.
ZIP06424
iphone 14 pro max
Hello! This is definitely not the experience we want for you. We certainly understand the importance of having a fast and reliable data connection. Please send us a message on Facebook, Twitter, or Instagram for further assistance. We are available 24/7 on all three platforms, so please don't hesitate to reach out. *Bryan
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