We have been verizon customers for years, in the last 6 months we have been experiencing dropped calls and no service where we had service before. I think verizon you need to re-evaluate your advertising because your service isn't what it used to be, it sucks!! And I am not talking about just data phones. When you first came to McNeal, Az you had the best service around, we couldn't brag about you enough, now we can't stop cussing you. So what are you doing to improve our service again???
katcurtis lets get the service back on track and restore the love! What zip code in McNeal are you located in? What device make/model do you have?
AshleyS_VZW
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85617 is my zip, and I am currently on the Casio G’zone Brigade
katcurtis
my zip is 85617, my phone is a Casio G'Zone Brigade
katcurtis
Thanks for that info! There do appear to be some areas of opportunity in your zip code that may make it difficult to maintain service indoors. Does service improve when you go outside? Any better after dialing *228 option 2 from your phone?
RuthW_VZW
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When you say outside do you mean outside of my vehicle? Because that is when the service is lousy – driving home and being on the phone, service is “can you hear me now” to dropped calls in places that have never been bad. Now it is happening in my home and no it doesn’t make a difference if I am outside or not. What is *228 that I would have to call to make my service better?
katcurtis
katcurtis,
Let's ensure we are on the same page, so let's add some clarity. The *228 send option 2 helps ensure your phone is connecting to the towers in your area/location and give you the best signal possible. Outdoors means whenever you are outside a builiding or home it can be while in a car, park or walking down the street.
KarenC_VZW
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Ok I will try this, thank you..
katcurtis
Ok I just got a call from my husband who is driving home (I did the *228 on his phone last night) and he had 2 dropped calls and one “can you hear me now”, in places where we have never had problems.
katcurtis
I appreciate you taking the time to follow up with us. Did his drops happen in the same general area base don previously provided zip code? Did he notice that he still had plenty of bars yet dropped the call?
Thank you,
YaleK_VZW
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Yes he was in the same area. Our zipcode is 85617 and it is in a 20 mile radius this is happening. My sister in law had a tech come out (she lives 6 miles from us) and he told her the signals were very weak, he couldn’t believe how bad it was. Like I said, it has been in the last 6 months we started having issues with our service, there is a tower (don’t know who owns it) not 7 miles from us.
katcurtis
Thanks so much for the clarification. When a tower is more than 3 miles away, it can present some troubles for you. It may be worse indoors only because the building materials can hinder the signal for you. We would be happy to have a ticket filed for your location to have engineers double check it.
TamaraH_VZW
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That would be great, will they need to come to our house or just drive around the rural area to know where the dead spots are? If they need to come to the house I would have to give my employer notice so that I can be home .
katcurtis
Thanks for clarifying katcurtis! I actually show that technicians have visited the general area multiple times. The area listed does classify as a marginal coverage area which can cause the issues that you've listed. Although our engineering team has not immediate plans for improvement, they do recommend the utilization of http://vz.to/1hsLkFP. Also our engineering team does constantly monitor areas such as these and makes improvements as necessary. Please keep us posted if we can be of any further assistance, thanks!
MatthewS_VZW
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I think the probelm is they no longer have anyone walking around going, "Can you hear me now?"
It would make sense that your service has degraded. There is an increase in service issues during the Spring and Summer months. Foliage causes huge issues in cellular service.
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