Child Item

Site Totals

61368 Questions Answered 267 Categories

"Deprioritized" meaning no service whatsoever

I have been a customer for multiple years. I pay $80 per month for my "unlimited" service. I recently had issues with service and was told that my phone was the issue. I dropped my phone off at Apple and was given a loaner phone. Complete backup, spend over an hour to complete this process, and realize I am experiencing the same issue. I regularly am stuck at 1x. Restarting phone, airplane mode, roaming on, etc. No change. I will have LTE for a few moments and then back to 1x.

Second discussion with support I am told I am being "deprioritized" because my plan isn't good enough. This isn't being deprioritized, I can't send a simple iMessage, receive emails, or complete a call. I have ZERO use of my phone.

Comments

Verizon_Support

We are dedciated to keeping you connected and I am sorry for the experience. Where does this happen most? When did you start experiencing this or has it always been this way? YaleK_VZW

Ann154

Which unlimited plan do you have?

fu15

This happens at my office randomly during the work day.

Verizon_Support

fu15

Thank you for those details and we truly understand the importance of begin able to use your phone where you need it.Sadly, due to the nature of cellular service we cannot guarantee service indoors. Using Wi-Fi and Wi-Fi calling (http://vz.to/2u1GgAw) indoors is the best solution for this type of issue. What zip code are you located in? Which Unlimited plan do you have exactly (Go, Start, Do more etc.)? How is the service once you leave that location?

EdwardL_VZW

fu15

I sit next to a window. This is not because I'm in a building. Your own support people have told me I'm being "deprioritized", as I mentioned in my original post. I have Go unlimited in 45242 zip code.

Child Item